Coursera became a B Corp in February 2021. As a B Corp, we’re committed to driving positive social and environmental impact while delivering high-quality learning experiences. Our platform is used by institutions worldwide to upskill and reskill employees, citizens, and students across industries, including data science, technology, and business.
Join us in our mission to create a world where anyone, anywhere can transform their life through access to education. We’re seeking talented individuals who share our passion and drive to revolutionize the way the world learns.
We at Coursera are committed to building a globally diverse team and are thrilled to extend employment opportunities to individuals in any country where we have a legal entity. We require candidates to possess eligible working rights and have a compatible timezone overlap with their team to facilitate seamless collaboration. As a remote-first company, our interviews and onboarding are entirely virtual, providing a smooth and efficient experience for our candidates.
Job Overview:
Coursera’s Enterprise Solutions team serves global organizations, including leading companies, campuses, governments, and nonprofits, who seek to upskill or retrain their workforce with the world’s best education. This team is made up of three sub-teams: Sales, Customer Success, and Revenue Strategy & Operations, which operate globally and have members based out of our offices in Mountain View, New York, London, Gurgaon, and Abu Dhabi. As a Renewal Manager on our Customer Success team, you will have an opportunity to to be part of a fast growing/high performing team and play a key role in contributing to our solution design for small segment customers. Reporting to the Regional Manager, Americas Renewal Management, you will bring experiences that will help us build the foundation for our scaled solutions and take our customers, as well as Coursera, to the next level.
You will bring a Customer Success mindset to every conversation and will be the primary go-to commercial contact owner for our small business customers. Additionally, you will drive contract renewals with customers while cultivating best practices around our internal success playbooks, and be an essential part of our Customer Success team in our effort to ensure a smooth renewal process for our smaller segment.
Your responsibilities include carrying renewal ownership and driving commercial conversations with customers’ key decision-makers, legal, and procurement teams. You will work closely with our Customer Success Associates, Account Executives, Implementation Managers, Legal, Finance team to ensure the long-term success of our customers and adoption of our products.
Responsibilities:
Basic Qualifications:
Preferred Qualifications:
If this opportunity interests you, you might like these courses on Coursera:
Coursera is an Equal Employment Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, protected veteran status, disability, or any other legally protected class.
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please contact us at [email protected].
For California Candidates, please review our CCPA Applicant Notice here.
For our Global Candidates, please review our GDPR Recruitment Notice here.
Qualifications Communication skills Full Job Description work as consultant need good communication skill and no need for previous experience education...
Apply For This JobQualifications Bachelor’s degree Full Job Description Needed a graduate professional, having 1 year+ experience in counseling. ( having experience in...
Apply For This JobQualifications Communication skills Sales Bachelor’s degree Full Job Description Job description Job SummaryCharms Education and Immigration Services is one of...
Apply For This JobFull Job Description Position – Field counsellor Location – Delhi Qualification: B.sc (Life-science) / B.sc or M.sc Nutrition/ B Pharma...
Apply For This JobFull Job Description Reputed Overseas firm in Aluva looking for ONLY apply if you have experience with overseas / study...
Apply For This JobWe are looking for an academic enthusiastic and passionate counsellor With Minimum two year of experience in the designated field....
Apply For This Job