Coursera was launched in 2012 by two Stanford Computer Science professors, Andrew Ng and Daphne Koller, with a mission to provide universal access to world-class learning. It is now one of the largest online learning platforms in the world, with 87 million registered learners as of June 30, 2021. Coursera partners with over 200 leading university and industry partners to offer a broad catalog of content and credentials, including Guided Projects, courses, Specializations, certificates, and bachelor’s and master’s degrees. Institutions around the world use Coursera to upskill and reskill their employees, citizens, and students in many high-demand fields, including data science, technology, and business. Coursera became a B Corp in February 2021.

The Marketing & Communications team is responsible for connecting the world to lifelong transformative learning. They also work to shape public conversations on the future of education and work. The team is segmented into four areas of focus: Consumer Marketing, Enterprise Marketing, Brand & Creative, and Communications. The team is currently focused on expanding the reach of Coursera’s brand and bringing new learners to the site, connecting students to degree programs, attracting new enterprise customers — including businesses, governments, and campuses — and creating a marketing system that nurtures learners throughout their professional lives.

As an Enrollment Counselor, you will be part of the Degrees Marketing team, enabling us to achieve successful recruitment cycles and achieve cohort goals for university degrees that are hosted on the Coursera platform. This position is primarily responsible for communicating with prospective degree students in the India market via phone, email, chat and other tools to move them through the enrollment process on to enrollment. As an Enrollment Counselor, you will be the main point of contact for assigned prospective students who demonstrate interest in any of our hosted online degree programs. We are looking for someone who can maintain a high level of professionalism, implement our call road map and outreach strategy, and be excited about helping students reach their professional and academic goals.

You will have a direct impact on the growth and success of degree programs hosted on the Coursera platform and will help shape the future of higher education. The right candidate will feel comfortable working in a lean, performance-driven environment while maintaining a strong sense of team and collaboration. This is a full-time, permanent, remote role. Position will be based in India and requires flexibility to work across multiple time zones.

Responsibilities:
Provide excellent consultative service to a high volume prospective student pool through phone, email, chat, and other tools throughout the full enrollment process

Follow up with prospects and applicants by phone and written correspondence, ensuring they are moving through the process in a timely manner

Use existing information and guidance from university partners to develop program playbooks, chat and calling scripts for individual degree programs

Participate in experiments to develop scaled communication strategy and demonstrate impact of nurture efforts

Maintain a high level of of knowledge and understanding of current higher education trends, practices, and policies in the local market

Basic Qualifications:
Business written and verbal communication skills; accuracy and attention to detail

Ability to establish rapport and build relationships with potential students while providing guidance with the application process, addressing concerns, and assisting with enrollment decisions

Expertise in utilizing creative problem-solving skills to overcome any obstacles while guiding potential students through the university recruitment process prior to university admission decisions

Language requirements: Business fluency in English

Preferred Qualifications:
Salesforce experience preferred

Working knowledge of India higher education market, trends, and practices

Prior experience in student recruitment or admissions

Ability to work across multiple time zones

If this opportunity interests you, you might like these courses on Coursera:

https://www.coursera.org/learn/build-sales-career

Coursera is an Equal Employment Opportunity Employer and considers all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, marital status, national origin, protected veteran status, disability, or any other legally protected class.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please contact us at [email protected].

Please review our CCPA Applicant Notice here.