Roles and Responsibilities:- :-

1. Develop and conduct continuing education courses for the Golfer Care Team to help prepare them for cross department roles

Conduct and periodically review contents of the initial training for all Golfer Care Team members, including good phone practices, general customer service skills, listening skills, de-escalation skills, and Golfer Care Team policies and procedures

Using trending data from Quality Assurance reports, create one-on-one or group trainings to resolve training discrepancies

Evaluate Golfer Care Specialists training requirements and establish training goals/completion milestones

Develop and implement Golfer Care Specialist-specific training programs and scripts, using input from Supervisors, training materials and Knowledgebase contents

Coordinate training with Supervisors

Facilitate Golfer Care Specialist role-playing, testing, certification, and remediation

Work with Golfer Care Team leadership to create skill set assignments

Assist Human Resources and Golfer Care Team leadership in participating in the selection process of potential Specialist candidates

Desired Candidate Profile

Perks and Benefits