Log In
Sign Up
Primary School Teacher
Confidential Hiring for Urgent Job Opportunity for Assistant Relationship Manager with the Pioneer Leader in the Edtech Indu at Navi Mumbai Full Time
Job description
Salary: ₹4,00,000 – ₹6,00,000
Job Type: Full-time
Dear Candidate,
We have an Urgent Job Opportunity for Asst Relationship Manager with the Pioneer Leader in the Edtech Industry
JOB DESCRIPTION
Position Title Assistant Relationship Manager
Role TypeIndividual contributor Grade/ BandSr Executive / AM
Business GroupPreKFunctionPost Sales
LocationMumbaiReports toOn Boarding Team – Manager
Purpose
The role holder will build and improve relationships with new franchise partners by facilitating their smooth on-boarding and working closely with internal teams to ensure partner readiness and alignment at every stage thus maximising partner satisfaction and net promoter score.
Role and responsibilities
•Responsible for guiding new Franchise Partners in Center Set Up.
•Creation of system ID’s/Payment Mapping/Order Process etc in collaboration with Finance Team.
•Set Up Zoom/Google Meet calls to review the Center Level progress
•Work closely with internal teams to extend timely support and resolve issues:
Coordinate with Business team to ensure smooth centre launch.
•Follow up for timely release of Franchise Agreement with COT
•Ensure EPMS has been updated with correct details and Fee Card.
•Coordinate with Respective stakeholders for EPMS training and with Academic Operations team for timely partner and teacher training.
•Collect feedback for all the Process & Product trainings conducted and share with relevant stakeholders/
•Facilitate the marketing launch plans by coordinating with the Brand team
•Ensure timely release of centre kits by coordinating with the Supply chain team.
•Assist the franchise partners in fee card finalization
•Conduct regular surveys, closely monitor the NPS score and take corrective action wherever necessary.
•Handhold new franchise partners for a period of 6 months and ensure regular touchpoints as defined to capture feedback and status (30-60-90 day settling in feedback)
Experience and Qualification
EssentialDesirable
ï¶Any graduate with at least 5- 7 years’ experience in a customer service or relationship management role and good communication skills. Any additional spoken language skill apart from English and Hindi will be an added advantage.Candidates from Retail and Banking industry are preferred.
•Responsible for guiding new Franchise Partners in Center Set Up.
•Creation of system ID’s/Payment Mapping/Order Process etc in collaboration with Finance Team.
•Set Up Zoom/Google Meet calls to review the Center Level progress
•Work closely with internal teams to extend timely support and resolve issues:
Coordinate with Business team to ensure smooth centre launch.
•Follow up for timely release of Franchise Agreement with COT
•Ensure EPMS has been updated with correct details and Fee Card.
•Coordinate with Respective stakeholders for EPMS training and with Academic Operations team for timely partner and teacher training.
•Collect feedback for all the Process & Product trainings conducted and share with relevant stakeholders/
•Facilitate the marketing launch plans by coordinating with the Brand team
•Ensure timely release of centre kits by coordinating with the Supply chain team.
•Assist the franchise partners in fee card finalization
•Conduct regular surveys, closely monitor the NPS score and take corrective action wherever necessary.
•Handhold new franchise partners for a period of 6 months and ensure regular touchpoints as defined to capture feedback and status (30-60-90 day settling in feedback)
Experience and Qualification
EssentialDesirable
ï¶Any graduate with at least 5- 7 years’ experience in a customer service or relationship management role and good communication skills. Any additional spoken language skill apart from English and Hindi will be an added advantage.Candidates from Retail and Banking industry are preferred.
International BPO experience but with good end to end Operations exposure.
Traits
FunctionalBehavioural
•Excellent written and oral English language skills
•Proficient in Power Point, Excel
•Exposure to CRM tools
•Become familiar with competition practices•Ownership
•Resourcefulness
•Candour
•Collaboration
•Conflict management
•Interpersonal skills
Location : Santacruz East, Mumbai (Corporate Office). Please look for a person who live nearby & willing to travel everyday to office
Gender:Female Preferred
Location:Mumbai
Location:Mumbai
We are looking for mainly three skill sets for this role: 1. Problem Solving attitude.2. Instil confidence with partners and internal stake holders.3. Coordinate with multiple internal and external stake holders to ensure partners issues are addressed. We are open to look for a person with about 2-5 years experience, soft spoken and go getter. Preferably females for this role.
Customer Relationship Manager, client coordination, Project Coordinator
Experience in Customer Relationship Management Domain is Mandatory.
Request you to please share updated CV with following details:
CURRENT CTC
EXPECTED CTC
NOTICE PERIOD
PLS SEND CVS ON [HIDDEN TEXT]
We shall connect with you at the earliest
———
Regards,
Archana
#09500083780
Have a Great Day!
