Salary: ₹4,00,000 – ₹6,00,000

Job Type: Full-time

Dear Candidate,

We have an Urgent Job Opportunity for Asst Relationship Manager with the Pioneer Leader in the Edtech Industry

Role and responsibilities
•Responsible for guiding new Franchise Partners in Center Set Up.
•Creation of system ID’s/Payment Mapping/Order Process etc in collaboration with Finance Team.
•Set Up Zoom/Google Meet calls to review the Center Level progress
•Work closely with internal teams to extend timely support and resolve issues:
Coordinate with Business team to ensure smooth centre launch.
•Follow up for timely release of Franchise Agreement with COT
•Ensure EPMS has been updated with correct details and Fee Card.
•Coordinate with Respective stakeholders for EPMS training and with Academic Operations team for timely partner and teacher training.
•Collect feedback for all the Process & Product trainings conducted and share with relevant stakeholders/
•Facilitate the marketing launch plans by coordinating with the Brand team
•Ensure timely release of centre kits by coordinating with the Supply chain team.
•Assist the franchise partners in fee card finalization
•Conduct regular surveys, closely monitor the NPS score and take corrective action wherever necessary.
•Handhold new franchise partners for a period of 6 months and ensure regular touchpoints as defined to capture feedback and status (30-60-90 day settling in feedback)
Experience and Qualification
EssentialDesirable
ï¶Any graduate with at least 5- 7 years’ experience in a customer service or relationship management role and good communication skills. Any additional spoken language skill apart from English and Hindi will be an added advantage.Candidates from Retail and Banking industry are preferred.

International BPO experience but with good end to end Operations exposure.

Traits
FunctionalBehavioural
•Excellent written and oral English language skills
•Proficient in Power Point, Excel
•Exposure to CRM tools
•Become familiar with competition practices•Ownership
•Resourcefulness
•Candour
•Collaboration
•Conflict management
•Interpersonal skills
Location : Santacruz East, Mumbai (Corporate Office). Please look for  a person who live nearby & willing to travel everyday to office

 Gender:Female Preferred
Location:Mumbai

 
We are looking for mainly three skill sets for this role: 1. Problem Solving attitude.2. Instil confidence with partners and internal stake holders.3. Coordinate with multiple internal and external stake holders to ensure partners issues are addressed.  We are open to look for a person with about 2-5 years experience, soft spoken and go getter. Preferably females for this role.  

Customer Relationship Manager, client coordination, Project Coordinator

Experience in Customer Relationship Management Domain is  Mandatory.   

Request you to please share updated CV with following details:

CURRENT CTC

EXPECTED CTC

NOTICE PERIOD

PLS SEND CVS ON [HIDDEN TEXT]

We shall connect with you at the earliest

———

Regards,

Archana

#09500083780

Have a Great Day!