About Infoedge:

Info Edge’s mission is to create world-class platforms that transform lives by continuously innovating. Our products and services are built keeping our customers in mind. Our unwavering dedication to our customers is evident in the development of products and services tailored to their needs.
Through our continuous investment across various businesses, especially in cutting-edge technology, machine learning and artificial intelligence (AI), we have built a robust system that constantly increases our predictive powers on customer behaviour, and optimizes and improves our systems. Our diverse and collaborative teams work tirelessly, united by a common purpose: to tackle challenges head-on, foster innovation, and create solutions that empower our customers.
Our current portfolio includes brands naukri.com, naukrigulf.com, jeevansathi.com, 99acres.com, Shiksha.com, Bigshyft, Job Hai, DoSelect and Zwayam. At Info Edge, people are our core competitive advantage and we will continue doing all that is needed to attract and retain the best available talent.

About Us:

Naukri Maestro Recruiter Program (NMRP) is a cutting-edge learning initiative designed to empower HR professionals and recruiters with advanced skills and knowledge in talent acquisition. As we continue to expand our program, we are seeking a dedicated and customer-focused individual to join our team as a Customer Support Specialist & Analyst.

Designation/Title: Associate Senior Executive

Desired Experience: 1-3 years

Job Description:

As a Customer Support Specialist for the Naukri Maestro Recruiter Program, you will be responsible for providing exceptional support to program participants. Your primary duties will include addressing queries related to login issues, navigating the learning path, and assisting users in completing the course successfully. In addition, you will be expected to engage with users to encourage course completion and provide guidance as needed.

Key Responsibilities:

– Assist users with login issues, password resets, and technical difficulties related to the NMRP platform.

– Guide users through the learning path, ensuring they have a seamless and productive learning experience.

– Connect with users via email or phone to provide personalized assistance and encouragement to complete the course.

– Maintain accurate records of interactions with users and their progress.

– Collaborate with the NMRP team to resolve complex issues and improve the user experience.

– Continuously stay updated on program content and updates to better assist users.

– Provide feedback and suggestions to improve the program’s user support process.

Qualifications:

– Bachelor’s degree in a relevant field or equivalent work experience.

– Strong communication skills, both written and verbal.

– Exceptional customer service and problem-solving abilities.

– Technical proficiency to address login and platform-related issues.

– Ability to engage and convince users to complete the course.

– Organized and detail-oriented with excellent time management skills.

– Prior experience in customer support or a similar role is a plus.

– Knowledge of talent acquisition and HR practices is a plus.

Join our dynamic team and play a pivotal role in shaping the future of recruitment and HR professionals through the Naukri Maestro Recruiter Program!