Collegedekho.com Hiring For TEAM LEADER at Gurgaon, Haryana Full Time

Posted On Jun 14, 2022

Location

Gurugram

Department

Sales/Operations L3

Designation

Assistant Manager

Openings Valid Till

Jun 30, 2022

Functional

Counselling Operations

Company Description

About Us:
CollegeDekho (www.collegedekho.com) is a disruptive technology education start-up founded in 2015 offering both B2B and B2C solutions. The main offerings in the B2C model include providing end-to-end admission solutions to students and

the B2B model includes offering Digital Marketing Solutions (DMS) to clients. With over 36000+ colleges in its database, CollegeDekho is one of the most promising start-ups in India in 2015.

CollegeDekho is a unique university discovery platform, which connects education seekers with education providers, at the same time offering information about colleges, courses, entrance exam details, admission notifications, changes in exam patterns, scholarships and all related topics. CollegeDekho’s interactive virtual-assistant AI-powered Chatbot works towards enhancing interactions between students and counsellors & using technology to help students make informed decisions.

In 2018, CollegeDekho forayed into the international business providing end-to-end solutions to students seeking admission internationally. With the acquisition of Scholarship Facilitation Services (SFS), an established student

counselling platform for international education, CollegeDekho has expanded its services in the USA, UK, Europe,

Philippines etc.

In the first year of operations itself, CollegeDekho became the fastest-growing education services provider in India, with exceptional traffic growth touching traffic of over 1.3 million visits in a span of less than 8 months, with an extremely engaged response from users. CollegeDekho.com ranks among the top 1500 sites in India. Today, CollegeDekho is one of the fastest-growing start-ups in the country clocking a record 100% growth year on year.

Job Description

Key Responsibilities Areas.

People/Team management and working towards delivering the required admission targets.

Handling team of 10 to 15 counselors and driving admissions for assigned Institutions.

Mentoring & encouraging team to achieve admission targets.

Providing daily ongoing performance coaching to enable team members to develop and perform.

Set performance objectives for and with employees, conduct performance review, and provide performance feedback on a periodic basis.

Shrinkage and attrition management.

Assists with the development and/or monitoring of workflow, procedures, and metrics to track employee and department productivity for Department improvements

Fully facilitates and leads small group meetings for employees.

Encourage & motivate team to meet day-to-day admission/enrollment targets without any impact to SLA.

Quality audits- Working on corrective and action plans for the improvement of Team’s quality scores.

Qualifications

Graduation is a must

Additional Information

4 to 8 year experience in handling and managing the counselling/admission/inside sales operations with a team size of 10 to 20 professionals. Candidate from Education/EdTech/E-learning/BPO domain is highly preferred.