Cognizant Technology Solutions India Pvt Ltd Hiring For Training Manager – Team Manager at Bengaluru / Bangalore Full Time

Meeting client SLAs – NHT FPY, NHT throughput, Ramp/Nesting details, SOP reviews, Batch management, Trainer management, trainer utilisation, training time optimization, manage & improve nesting scores, Manage Ramp, backfill training, RAG reports, 30-60-90 day, PKTs, Attrition, RCA analysis, PKT and other assessment arrangements, Nesting support system, etc.
Identify and drive opportunities to improve service delivery and Customer experience in support of meeting/exceeding project SLAs
Work closely with support teams (Quality, SME, Training) to improve processes and identify areas for improvement,
Stays up-to-date with product knowledge to make effective recommendations for improved performance and to identify product training needs for new product launches/changes
Participate in various product and client discussions
Maintain EWS(Early warning system) for the team for tracking and proactively addressing people issues.
Implement communication structure to ensure process and procedural updates are shared effectively.
Communicate with cross-functional teams both internal and external clients from different geographical locations for global alignment
Act as a point of escalation and resolve the same to the satisfaction of the stakeholder
Foster cross-skilling and capability development
Review VOC scores, provide feedback, and recommend refresher training whenever necessary
Identify and suggest Business improvement opportunities, Innovate and bring in new solutions. Have a track record of creating said innovations which have been implemented at a global scale.
Manage training team & own the trainer community
Collaborate with Delivery leads, Academy teams, Quality team, MIS teams, procurement teams, vendors, talent management, operations, etc. Identify areas that require training and develop program requirements unique to the specific businesses
Maintain strong relationships with the business and other stakeholders
Conduct weekly 1:1s with direct reports to ensure that coaching is personalised, influence positive morale, drive a culture of continuous improvement within the team
Conduct performance appraisals for team members and provide input into the learning and career plans for team members.
Identify training needs of team members and provide coaching support to them.
Build a cross functional relationship with department heads and management
Work on developmental areas of the training team and function.