Codingal Hiring For Customer Support Associate | [ODL44] at Codingal Full Time

Codingal is on a mission to inspire school kids to fall in love with coding.

Codingal is the #1 coding platform and community for school students to learn Computer Science by building apps, games, and websites.

All classes are taught live 1 : 1 by vetted and trained teachers with programming backgrounds.

Launched in September 2020, Codingal has already empowered 100,000+ students by motivating them to start learning coding via competitions and high-quality coding education.

All classes are taught live 1 : 1 by vetted and trained teachers who come from a coding background

The coding curriculum is based on a standardised K-12 Computer Science Framework, which students find very fun & engaging.

We are backed by top investors including Rebright Partners and Y Combinator.

Coding helps improve logical thinking and problem-solving skills by 70% among kids at a young age, also enabling them to perform better in other subjects in school.

Moreover, coding jobs are the future

They already constitute more than 60% of all jobs in science, technology, engineering, and math.

While still in school, those who start young will be ahead of everyone by the time they get into college

They will be creators of the future.

Learning to code at a young age will inspire more kids, including girls, to take up Computer Science as a major when entering college.

Today, schools and traditional education systems are not equipped to provide the right coding education to children

Codingal is here to change that and empower every student with the tools, content, and live coding classes to start learning to code and build anything they can imagine.

We are looking for a Customer Support Associate who is passionate about this role.

Roles and responsibilities –

1

Talk to Parents to book a trial class with us.

2

Solve customer queries over call support.

2

Solve customer queries over chat support.

4

Provide technical support to Parents and Teachers by troubleshooting computer issues over a call.

5

Make outbound and inbound calls on daily basis to solve customer queries.

Required skills :

– Technical background
– Fluent in English and Hindi communication skills
– Ready to work in extended working hours
– Ready to work in rolling work shifts
– Min 2 years of experience in support or tele calling role
– Working Over Weekends

Compensation : Anywhere between 15K- 24K depending on experience and performance.

Come, join us on the journey to provide coding education to every K-12 student and prepare them for the future

Apply now!