Job Responsibilities:

1. Customer Management

Single touch point for new and existing customers

• Welcome call after new registrations, get finer info and enter in CRE Tracker
• Appointment booking help
• Appointment reminder – 1 day before appointment
• Meet and greet on day of appointment (hand over to someone else 1 day before if not visiting in your duty hours)
• Facility tour on 1st or 2nd visit
• After second scan or 4th visit, explain packages
• In 5th and 6th month, encourage bookings by explaining benefits of early bookings
• If not booked by 7th month, offer nutrition workshop
• If not booked by 8th month, offer physiotherapy session
• In final month, offer post-natal freebies + reduce hassle by booking

If the customer has booked

• Call up next day to fix slots for ANC, baby shower (if applicable), nutrition and all applicable sessions as per package
• Follow up on each individual session after the session like nutrition and physiotherapy
• Friendly call in 9th month to check in and also brief on “what to buy”. Can be clubbed with second last consultation.

Delivery and discharge

• Meet and greet when customer has checked in
• Call 2 days after discharge – offer care at home

Engagement Workshops – group sessions

• ANC
• Baby Shower
• Group nutrition workshop
• Group physiotherapy/yoga session
• MBA workshop

Ongoing engagement activities

• 1st birthday card

2. Sales

§ Daily Bed Booking Target Achievement for future

§ Service to all customer booked for packages

§ Specific focus on sales for Feb march & April

3. Team management

Managing the group of GRE’s allotted to you

• Responsible for mentoring ,coaching, growth, Up gradation of skills

Setting correct processes within the team

• SOP Adherence

Doing regular meetings and updates

• Daily Briefing to team & with Lobby Manager

Meeting targets set for the team

• Daily target Vs achievement

4. Reporting and Data management

Timeliness and completeness of reports

Accuracy of data

Follow-ups and closures

Reports to be managed:

Enquiries tracker

New registrations tracker – complete customer lifecycle

Monthly event tracker for

• ANC
• Baby Shower
• MBA

Job Type: Full-time

Salary: ₹30,730.90 – ₹40,459.94 per month

Benefits:

• Food provided
• Health insurance
• Provident Fund

Schedule:

• Evening shift
• Morning shift

Ability to commute/relocate:

• Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor’s (Preferred)

Experience:

• total work: 1 year (Preferred)
• Counselling: 1 year (Preferred)