Designation: Technical Consultant

Responsibilities:-

• Troubleshoot difficult technical problems within specified deadlines 

• Provide online support or over the call for our learners

• Provide teaching assistance to trainers by conducting assignments/revision sessions

• Do a continuous course QA

• Audit the quality of work performed and provide constructive feedback when necessary.

• Be the first point of escalation.

• Experience in Linux, Microsoft OS

• Strong troubleshooting skills in very complex systems

• Ability to explain complex IT concepts in simple terms

• Excellent written and verbal communication skills

• Ability to manage high-priority projects