Claraeon Learning Private Limited is an ed-tech start-up that works with schools, students and teachers, it provides academic content and operational solutions to schools

It creates interactive and immersive learning content for grades 8th-12th and various vocational courses

The company aims to provide tech-enabled high-quality education solutions accessible to each child and school.Website Link – https://claraeon.com/Job Description:Support operations in learning management systems, including account provisioning and access, user management and user permissions, etc.Work directly with schools, principals, admins, teachers and students to resolve technical issues.Be part of the academic implementation team and take ownership of the technical issues, LMS management.Support team members who have software-related questions or issues in the learning management systemRegularly compile, review, and process course enrollment data for students and facultyMaintain professional working relationships with multiple clients and vendorsWrite articles for a technical support knowledge baseAnalyze support case data to identify and prioritize root problemsConfigure an LMS to support online, hybrid, and blended instructionSkills and Competencies1-3 years experience as an LMS administrator or in a similar positionExcellent verbal and written communication skillsWordPress LMS management, computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel)Strong interpersonal skills and the ability to work well with othersOutstanding analytical skillsSolid decision-making skillsKeen attention to detail Ability and willingness to work independently, with limited supervision Expertise in customer serviceSkilled at communicating technical information in terms understandable to non-technical end-usersSkilled at analyzing and troubleshooting software and hardware user problemsExperienced at training others to use specialized softwareShould be from Hyderabad