What You’ll Do

• Configure, maintain and support production monitoring tools.
• Ensure that SLAs are tracked and maintained.
• Monitor internal and customer facing tools and reports.
• Develop solutions that improve root cause analysis effectiveness.
• Provide technical expertise to support interpretation of data collected by monitoring solutions.
• Coordinate with internal teams.
• Taking ownership of customer issues reported and seeing problems through to resolution.
• Research, diagnose, fix and identify solutions to resolve basic configuration issues.
• Regular Reporting on Open/In Progress/Resolved Tickets to Next Level Managers and the Clients with Definite dates.
• Work in 24/7 rotational shifts.

Who you’ll work with

• Support Teams which monitor Cisco Spaces infra, applications and services, work closely with customers to resolve issues/queries and onboard customers optimally to Cisco Spaces offers.
• Engineering Teams which deliver solutions that meet customer needs and wants.
• Product Managers who will help you know our customers and partners, so you can deliver solutions that meet their needs and wants.
• Engineering Managers who will enable you to focus on doing what you enjoy and be your coach and guide you on this exciting stage of your career journey.

Who You Are

• You enjoy working in a fast-paced multifaceted environment with a “take-charge” / “can-do” attitude and can demonstrate flexibility and resiliency.
• You are self-sufficient and be able to work with minimal supervision.
• You can work with geographically distributed teams across different time zones.

Minimum Qualifications:

• Bachelor’s degree (or above) in engineering/computer science with an overall work experience of 4 – 8 years.
• Experience in monitoring different tools Nagios, AWS CloudWatch, SolarWinds (Pingdom) and Grafana
• Ability to handle various tasks and priorities in a dynamic environment.
• Demonstrate effective initiative, interpersonal and analytical skills, attention to details, judgment and follow through.
• Ability to communicate effectively, verbally and in writing, with technical, business, and management staff.
• Knowledge of Windows and Linux operating systems
• Knowledge of Cisco Location Services (MSE/CMX) is a plus.
• Prior customer support experience preferred.
• Willing to learn and develop new skill sets as applicable.
• Experience with incident management logging/tracking systems.

Why Cisco?

#WeAreCisco. We are all unique, but collectively we bring our talents to work as a team, to develop innovative technology and power a more inclusive, digital future for everyone. How do we do it? Well, for starters – with people like you!

Nearly every internet connection around the world touches Cisco. We’re the Internet’s optimists. Our technology makes sure the data traveling at light speed across connections does so securely, yet it’s not what we make but what we make happen which marks us out. We’re helping those who work in the health service to connect with patients and each other; schools, colleges, and universities to teach in even the most challenging of times. We’re helping businesses of all shapes and sizes to connect with their employees and customers in new ways, providing people with access to the digital skills they need and connecting the most remote parts of the world – whether through 5G, or otherwise.

We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).

We know that powering an inclusive future starts with us. Because without diversity and a dedication to equality, there is no moving forward. Our 30 Inclusive Communities, that bring people together around commonalities or passions, are leading the way. Together we’re committed to learning, listening, caring for our communities, whilst supporting the most vulnerable with a collective effort to make this world a better place either with technology, or through our actions.

So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us! #WeAreCisco