Location: Bangalore

Responsibilities

Design and execute orientation programs for retail teams

Conduct onboarding training sessions for new hires

Assign mentors and coaches to new sales team members

Observe the customer journey and identify training needs for each touch point

Organize role-playing activities to simulate difficult client cases

Train retail team on product, service soft skills & KPIs in-store & in class room settings

Apply various sales training techniques (e.g. gamification, case studies and group activities)

Maintain updated records of training curriculum and material

Design training calendar in discussion with the retail ops team

Desired candidate profile

2-4 yrs work experience as a Retail Trainer, Product Trainer, Sales Trainer or similar role

Experience in retail industry preferably in sportswear

Open to travel and visit the retail stores, as needed

Ability to manage the full training cycle, including conducting in-person activities and using e-learning platforms

Excellent communication and presentation skills

Ability to motivate employees to achieve sales targets

BSc degree in Education, Human Resources or relevant field

Additional certification in training will be a plus

If interested share your profile to [email protected]