We are a fast-growing Multilingual Customer Services company working with some of the world’s leading brands.

We manage Customer Support for one of the largest retailers in Middle East. We are looking for a Process Trainer (English) to deliver product and process training for this project.

You will also be responsible to impart Customer Service & Soft Skills training to our team members.

Responsibilities:

• Creating online training modules for both product and process in English
• Create training modules for Soft Skills
• Creating online training for all new updates that are received from client from time to time
• Constantly update the online training modules
• Deliver in-person and remote trainings as refreshers as well as for new hires
• Create ongoing quizzes and assessment tests to constantly test the knowledge of the team about fundamentals as well as new updates
• Coach new hires to Success
• This role is individual contributor role

Requirements:

• Experience in creating Training Content independently
• Experience in delivering customer service training remotely as well as in classroom
• Excellent written and spoken Professional English language skills
• Experience in Remote Working
• Should have 2 years’ experience in customer service
• Have min 2 years as a trainer

Perks and Benefits

Perks and Benefits ++ Bonus, Incentives, Medi-claim, Accidental Insurance