Requirements:

• She will be responsible for a team of associates.
• Be directly responsible for the overall performance of team members.
• Conduct performance reviews and team meetings.
• Conduct monitoring and coaching sessions.
• Coordinate with training and quality assurance to identify systemic quality-improvement opportunities.
• Competent in all process and technical skills required at Agent level thorough understanding of Metrics requirements and targets.
• Achieve Call Quality requirements as outlined via Call Monitoring Guidelines.
• Achieve Productivity requirements and performance delivery as outlined via Operation scorecard.
• Ensuring Students is advised appropriately, regulations and disclaimers are given as per the process guidelines.
• Create an inspiring team environment with an open communication culture.
• Delegate tasks and set deadlines
• Monitor team performance and report on metrics
• Motivate team members
• Discover training needs and provide coaching
• Listen to team members’ feedback and resolve any issues or conflicts
• Recognize high performance and reward accomplishments

Job Responsibilities:

• Proven work experience as a team leader ( Outbound sales).
• In-depth knowledge of performance metrics
• Good Knowledge of excel, word and powerpoint.
• Good Knowledge of how to calculate of shrinkage,AHT, Call Audits, etc.
• Excellent communication and leadership skills
• Organizational and time-management skills
• Decision-making skills
• Degree in Management or training in team leading is a plus point.

Experience of 2-5 years.

Female Candidates with relevant experience.

Interested candidates can call on 8146651512

Job Type: Full-time

Schedule:

• Day shift

Speak with the employer
+91 8146651512