Centum Learning Hiring for Sales Coach Job at Chennai, Pune, Delhi NCR, Mumbai, Ahmedabad, Bengaluru Full Time

Reporting To

Customer Experience Manager – Dealership

Matrix Reporting To

CX Training Managers

Background/ Context:

• This position will be responsible for training and Coaching sales consultants at Tata Dealerships.

Complete Learning & Development of sales consultants, driving their engagement & also driving campaigns for employees. Additionally would also facilitate need-based sessions for the clients. Will act as a liaison between sales consultants and other departments such as the Customer Service Workforce

Ideal Candidate Profile (Essential Attributes)

• 3 -5 years of work experience preferably in Customer service/ Sales/ Hospitality/ Aviation / BPO
• Good communication and fluent in local regional language
• Training/ Coaching exposure (Min 2 years)
• Good Interpersonal skills

Other Desired Attributes

• Drive for result – self-driven, confident, and proactive
• Customer Focus – Provides courteous, timely, and helpful service to encourage customer loyalty
• Developing People – Support Coaching, training & guiding people.
• Collaborative working with a cross-functional team

Key Responsibility Areas:

• Identification of training needs of various role-holders in the organization
• Impart training to his/her dealership employees on Induction, product and process
• Preparation of the monthly training calendar
• Induction training coverage of new joinees within 15 days
• Managing nominations for various training programs conducted
• Follow-up with dealership employees for completion of e-Learning modules on LMS as per timelines
• Conducting knowledge, skill and behavior assessments of participants
• Assessing impact of training on performance of participants
• On the job training of various sales roles
• Preparing training MIS and analytics reports for dealership management
• Monitor Customer feedback and staff productivity to identify special training focus
• Enhancement of delivery experience
• Preparation of training budget for dealership
• Communication of important updates to Sales team on product and process changes

KPIs

• % of dealership manpower certified at various levels against targets
• % e-Learning module completion by dealership
• of days utilized per month/ Total number of training man-hours
• Pre/Post Training Assessment Score
• Avg CX Audit Score
• Training Feedback score
• Implementation level of digital learning Apps (LMS, MyGuide etc)- % Learners enrolled in LMS, % learning path completed per learner