Careerist Management Consultants Hiring for Regional Service Trainer Job at Kolkata Full Time

Role & responsibilities

We are seeking a candidate with 8~ 12 years or more of field services & product management experience in Consumer Durables/ FMCG Industry preferably with core experience in handling Franchisee service centers for Training & hands on repairs in consumer durables/ electronics. • The role will have to do monitoring of product Quality & manpower quality at field level, Classroom training for Service partners, Technical Audit of service Franchisees processes & monitoring of service related data in the companys service software. • Data analytics of the product related failure and report the defect pareto, Service Call rate & Defect call rate for all of product categories. • The role will encompass managing the Technical escalations and feedforward to Competence Manager at HO & Product Development teams for product reliability improvement as per CAPA. • The role is also responsible for on field training deployment and effectiveness check on the changes in the CRM software thru continuous education of service franchisee staff so that the quality and service delivery standards are maintained across the board. • Ability to identify the Processes and prepare SOP for use in Pan India delivery.

Preferred candidate profile

Perks and benefits