CAPITAL ONE FINANCIAL SERVICES CLIENT Hiring For Director, Technical Program Management – Customer Resiliency at India Full Time

About the team As a Director of Technical Program Management (TPM) in Capital Ones Card Technology organization, were looking for someone to assist with our technology transformation agenda for the Customer Resiliency domain. We support Capital Ones customers who need help the most, and were embarking on a journey to make our newly defined destination state architecture a reality.

Youll be partnering with other technology teams as we converge onto a set of cutting edge platforms using a federated delivery model and our microservices mindset to bring the best possible experience to our customers. In addition to the technical program, you will also work to pave the way for an expanding TPM discipline within the team, by leveraging your industry knowledge and experience to teach the organization what a great TPM can achieve. Our TPM Directors have Strong technical backgrounds (ideally building highly scalable platforms, products, or services) with the ability to proactively identify and mitigate technical risks throughout delivery life-cycle Exceptional communication and collaboration skills Excellent problem solving and influencing skills A quantitative approach to problem solving and a collaborative implementer to holistic solutions; a systems thinker Experience as a TPM leader to grow and develop a team of TPMs, while also building the foundations for the TPM practice Ability to simplify the technically complex and drive well-educated decisions across product, engineering, design, and data science representatives Deep focus on execution, follow-through, accountability, and results Exceptional cross-team collaboration; able to work across different functions, organizations, and reporting boundaries to get the job done.

Highly tuned emotional intelligence, good listener, and deep seated empathy for teams and partners Basic Qualifications Bachelor’s degree At least 7 years of experience managing technical programs Preferred Qualifications Bachelor’s degree in a related technical field (Computer Science, Software Engineering) MBA or Masters Degree in a related technical field (Computer Science, Software Engineering) or equivalent experience 7 years of experience designing and building data-intensive solutions using distributed computing 3 years of experience in building distributed systems & highly available services using cloud computing services / architecture – preferably using AWS 3 years experience building highly scalable mobile products & platforms 3 years of experience with Agile delivery 3 years years experience delivering large and complex programs – where you own the business or technical vision, collaborate with large cross-functional teams, secure commitments on deliverables and unblock teams to land business impact Experience in building systems & solutions within a highly regulated environment