Date: 31-Dec-2021

Location: Noida, South Asia, IN

Company: British Council

The British Council builds connections, understanding and trust between people in the UK and other countries through arts and culture, education and the English language. We work in two ways – directly with individuals to transform their lives, and with governments and partners to make a bigger difference for the longer term, creating benefit for millions of people all over the world. We help young people to gain the skills, confidence and connections they are looking for to realise their potential and to participate in strong and inclusive communities. We support them to learn English, to get a high-quality education and to gain internationally recognised qualifications. Our work in arts and culture stimulates creative expression and exchange and nurtures creative enterprise. We connect the best of the UK with the world and the best of the world with the UK. These connections lead to an understanding of each other’s strengths and of the challenges and values that we share. This builds trust between people in the UK and other nations which endures even when official relations may be strained. We work on the ground in more than 100 countries. In 2019-20 we connected with 80 million people directly and with 791 million overall, including online and through our broadcasts and publications.

Job Title: Manager – Teacher Recruitment

Purpose of job:
Working within the Noida Shared Service Centre, the Talent Acquisition Team Leader will lead the Teacher recruitment hub within the HR Shared Service Centre, which is responsible for delivering all Teacher recruiting on a global basis. You will partner with the Global Talent Acquisition CoE, Region TA Heads, HRSSC colleagues and SBU HR stakeholders, to ensure that the recruitment hub deliver an excellent service to all our customers in line with SLA, through an account management service model. You will lead a service that acts quickly and effectively to deploy resources, solve problems, and continuously improve the service.

Experience areas:
Experience of leading a recruitment team, managing a high volume of vacancies from attraction to offer, including the use of an applicant tracking system

Experience of high volume workload (e.g. min. 500 hires p.a.) distribution/management in an international environment

Experience in driving effective talent attraction and sourcing activity, including sourcing in international markets

Experience in guiding hiring managers on process and managing senior stakeholder relationships

Experience of working to SLAs and KPI’s in a high-volume, high-pressure environment

Experience of designing and implementing recruitment process improvement

Understanding of relevant employment legislation and diversity best practice

Attention to detail and high level of accuracy

Excellent English Language Communication skill

Experience working with talent pools and creating talent pipelines

Experience of project management in an international context, including planning, implementation and stakeholder management

Knowledge of:
Essential

Experience of leading a recruitment team, managing a high volume of vacancies from attraction to offer, including the use of an applicant tracking system

Experience of high volume workload (e.g. min. 500 hires p.a.) distribution/management in an international environment

Experience in driving effective talent attraction and sourcing activity, including sourcing in international markets

Experience in guiding hiring managers on process and managing senior stakeholder relationships

Experience of working to SLAs and KPI’s in a high-volume, high-pressure environment

Desirable

Knowledge of Success Factor and SAP module

Knowledge of Global Shared Services environment

Accountabilities, responsibilities and main duties:
(including people management and finance)

Accountabilities:
Service Design and Delivery

Lead the Teacher TA recruitment hub to deliver high volume, robust recruitment campaigns, and manage the entire end to end recruitment process including but not limited to candidate attraction, candidate screening and selection, shortlisting and offer management. Ensure a fair and consistent selection process. Ensure team work efficiently to a defined process, managing processes according to SLA and KPI’s.

Act as single point of contact for Global Talent Acquisition CoE. Build relationships and work closely with Global Talent Acquisition CoE and Regional TA Leads.

Work with HR, CoE & Business Leadership as needed to establish recruiting forecasts and plan service delivery accordingly.

Ensure implementation and integration of British Council policies across all areas of resource and service delivery, and build a culture of customer excellence and compliance. In particular, ensure compliance with EDI policies, Global Recruitment Policy.

Working with colleagues to champion good recruitment practices and outcomes, policies and practices, sharing best practice.

Process all requisitions flowing into the team from multiple customers around the world, acting quickly and efficiently to allocate work to the team. Work with TA CoE to establish clear principles, then execute with accuracy and speed.

Communicate process change and improvements to Hiring Managers.

Identifying risks/challenges and developing mitigation plans to ensure smooth and seamless operation between the British Council and BCMS.

Drive continuous improvement to provide efficiencies in process, technology and resource.

Ensure business continuity plans are always tested for service and critical services are always delivered as agreed with customer.

Ensure product and process training is effectively delivered.

Create and implement a robust quality management framework for the process

Ensure regular monthly, quarterly governance is in place with COE’s and Regional Resourcing Teams

People/ Resource Management

Manage the recruitment, training and performance of Recruiters and Coordinator in line with British Council policy, process and standards. Responsible for ensuring team members are trained and skilled to deliver the recruitment service at appropriate standard defined by British Council.

Continually review the resourcing of the team, monitor workload and take swift action to redistribute workload where needed to maintain service delivery. Work with HRSSC and HR leadership to ensure team is adequately resourced overall, seeking opportunities to flex resources and drive efficiencies.

Drive initiatives to manage attrition effectively.

Embed employee engagement and motivation initiatives.

Internal customer focus

Build an in-depth understanding of the specific operational context, opportunities and challenges facing their internal customer(s) to ensure effective service delivery.

Service improvement

‘

Explain to customers and colleagues the need for compliance with agreed recruitment procedures. Collates compliance data within standard monitoring and reporting systems.

Leverage transformation and improvement opportunities in the process and implement

Relationship & stakeholder management

Develop good working relationships with relevant colleagues throughout the organization as needed help deliver an effective recruitment service

Leadership & management

Plan and prioritise own work activities to ensure effective delivery of diverse responsibilities and internal

Qualifications:
Required:
Masters or Bachelors in any discipline

Further Information

Pay Band – 7

Contract Type – Indefinite

Department/Country-GM/India – Noida

A connected and trusted UK in a more connected and trusted world.

Equality , Diversity, and Inclusion (EDI) Statement

The British Council is committed to policies and practices of equality, diversity and inclusion across everything we do. We support all staff to make sure their behaviour is consistent with this commitment. We want to address under representation and encourage applicants from under-represented groups, in particular, but not exclusively, on grounds of ethnicity and disability. All disabled applicants who meet the essential criteria are guaranteed an interview and we have Disability Confident Employer Status. We welcome discussions about specific requirements or adjustments to enable participation and engagement in our work and activities.

The British Council is committed to safeguarding children, young people and adults who we work with.

We believe that all children and adults everywhere in the world deserve to live in safe environments and have the right to be protected from all forms of abuse, maltreatment and exploitation as set out in article 19, UNCRC (United Nations Convention on the Rights of the Child) 1989.

Appointment to positions where there is direct involvement with vulnerable groups will be dependent on thorough checks being completed; these will include qualification checks, reference checks, identity & criminal record checks in line with legal requirements and with the British Council’s Safeguarding policies for Adults and Children.

If you have any problems with your application please email [email protected]

Please note: Applications to this role can only be considered when made through the Apply section of our careers website. Our ‘ASK HR’ email is only to be used in case of a technical issue encountered when applying through the careers website. Emails with supporting statements and CV/Resumes sent to this email address will not be reviewed and will be deleted.