We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.
We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK. We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.
Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In 2021–22 we reached 650 million people.
Job Title: Examiner Standards Manager – Global English & Exams Shared Services (IELTS Operations)
Purpose of job:
To ensure the reliable marking of Speaking tests on IELTS Online and VCS testing To line-manage IELTS Online and VCS Speaking Examiners and Senior Examiners ensuring regular monitoring of performance takes place To ensure appropriate follow up actions and support is provided to IELTS Online and VCS Speaking Examiners/Senior Examiners To develop and implement OSM/IELTS Online/VCS policies and procedures during and subsequent to the roll out phase of the project
The role will directly work with Examiner Hub Managers and be a part of the Global Exams Delivery – Operations Team within the Delivery Function, a key part of the English & Exams Strategic Business Unit (SBU).
Role context
Carry out regular monitoring of performance for IELTS Online / VCS Speaking Examiners and ensure appropriate follow up actions and support is provided Monitor Examiner performance during and after live test sessions Work with the Support and Operations teams to ensure suitable and sufficient examiner coverage and marking completion Work with the Head of Examiner Standards, Head of Marking Operations, VCS Hub Manager and other Examiner Standards Managers (ESMs) to develop and implement OSM/IELTS Online/VCS policies Oversee responses to Senior Examiner and Examiner queries during and subsequent to live test sessions Act as final decision-maker for disputed ratings
May required to work overtime to Mark Enquiries on Results, Jagged Profile 3rd re-marks and exception / urgent cases
Main opportunities/challenges for this role
Accountabilities, responsibilities and main duties:
Service delivery
Supervises and controls Examiner marking activities to meet (daily/weekly/monthly) agreed delivery performance targets, schedules and deadlines Prioritises work and resolves day-to-day operating resource issues for Examiner Hub team, to ensure high quality, consistent and efficient services are delivered Makes recommendations to senior managers on procedural improvements, resource requirements and other operational initiatives to drive enhance team performance, cost effectiveness, service quality and efficiency Identifies and shares examples of process/procedural best practice with appropriate colleagues in the Marking Function to drive continuous improvement in the BC’s operational capability, efficiency and cost effectiveness. Oversees the preparation of Reference items in advance of live sessions for IELTS Online / VCS Oversees adequate reporting of Speaking Examiner performance in ratings via Reference item system. Ensures Examiner compliance with both PSN procedures and VCS delivery procedures
Customers & stakeholders
Monitors and reports on the team achievement of agreed customer satisfaction performance targets in relation to marking completion Ensures that feedback is gathered regularly from Examiners, analysed and acted upon to drive continuous improvements in customer experience. Reports on potential business development or extension opportunities to Marking Function colleagues to enable ongoing commercial success for the British Council
Risk & compliance
Uses standardised processes to performance manage Examiners and Senior Examiners to ensure that the team are compliant with agreed policies Conducts training for new Examiners as required Conducts standardisation for current Examiners as required Conducts training for Senior Examiners as required Works with partners at IDP to develop and improve OSM policies
Analysis & reporting
Conducts analysis using a range of standard methodologies and across multiple data-sets to provide high quality and evidence-based recommendations on procedural improvements and/or highlight resource requirements needed to enhance operational performance Presents complex information clearly, using an appropriate combination of written, graphical and financial data/analysis, to enable evidence-based operational decision-making and planning. Develop and use reporting tools to monitor Examiner performance
Leadership & management
Sets and oversees marking for Examiners, holding them to account for achieving agreed performance targets that are aligned to Examiner Hub priorities and goals. Time horizons are likely to be monthly – quarterly Actively applies coaching and performance feedback techniques to maximise Examiner productivity and motivation in a high volume/pressurised delivery environment. Performance manages Examiners and Senior Examiners May contribute to the development, delivery or commissioning of externally supplied training support to maintain and improve operational effectiveness of Examiners Shares intelligence and ideas to support senior managers in identifying/ developing / implementing new or improved operational plans.
Qualifications
Graduate
Role specific knowledge and experience
A first degree in any discipline (Graduation) Certification and Professional Qualifications: a recognised EFL qualification at certificate level Current active IELTS Examiner with substantial examining and training experience Demonstrable line management /performance management experience. An excellent certification and monitoring for Speaking Demonstrable experience in conducting training workshops and/or seminars with teachers or other professional colleagues Demonstrable ability to deliver in a pressured environment Demonstrable experience of working with computer systems
Job Timings 9:30 AM – 6:30 PM | Monday to Saturday Interview Timings 11:00 AM – 4:00 PM | Monday...
Apply For This Jobbr{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]> Job Code: HSJ2021/01 Position : Economics Teacher Qualification : Postgraduate in the subject Economics with...
Apply For This JobJob Timings 9:00 AM – 6:00 PM | Monday to Saturday Interview Timings 10:00 AM – 6:00 PM | Monday...
Apply For This JobJob description Salary: ₹20,000 – ₹30,000 per month Require Chemistry Teacher (Grades 9 to 11) for a reputed CBSE School...
Apply For This JobJob Timings 09:30 am – 6:30pm | Monday to Saturday Interview Timings 11:00 am – 4:00pm | Monday to Saturday...
Apply For This Jobbr{display:none;}.css-58vpdc ul > li{margin-left:0;}.css-58vpdc li{padding:0;}]]> Primary Teacher for Kindergarten Expected Start Date: 1/8/2021 Job Type: Full-time Salary: ₹10,000.00 – ₹12,000.00...
Apply For This Job