BNP Paribas Real Estate Hiring for Support Analyst- ITIP – Veritas Enterprise Vault/Compliance and Discovery at India Full Time

Support Analyst- ITIP – Veritas Enterprise Vault/Compliance and Discovery(

Job Number:

CIB007239)

About BNP Paribas Group:

BNP Paribas is a top-ranking bank in Europe with an international profile. It operates in 71 countries and has almost 199 000 employees. The Group ranks highly in its three core areas of activity: Domestic Markets and International Financial Services (whose retail banking networks and financial services are grouped together under Retail Banking & Services) and Corporate & Institutional Banking, centred on corporate and institutional clients. The Group helps all of its clients (retail, associations, businesses, SMEs, large corporates and institutional) to implement their projects by providing them with services in financing, investment, savings and protection. In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas enjoys leading positions in Europe, a strong presence in the Americas and has a solid and fast-growing network in the Asia/Pacific region.

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, a leading bank in Europe with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24×7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 6000 employees, to provide support and develop best-in-class solutions.

About Businessline/Function :

Digital working team takes care of two main technologies.

COLLABORATIVE Infra – Exchange, Skype, MobileIron and other messaging related tools.

2. Desktop Engineering – AD, AV and MECM Infra management including patch and package deployment for endpoints.

Job Title:

Support Analyst

Date:

Department:

Digital Working – India

Location:

India/Mumbai

Business Line / Function:

India IT Infrastructure & Production

Reports to:

Grade:

(if applicable)

Number of Direct Reports:

Directorship / Registration:

NA

Position Purpose

Supervises eComm Recording

Function/Position : eComm Record Management Engineer

Responsibilities

Direct Responsibilities

Team membership

Ensure to be proven as good team player to deliver the objectives assigned to the team.

Technical Management

Record Management skillset, including Veritas Enterprise vault, MERGE1 and other dependent components to record management infrastructure. Knowledge of MS Exchange would be added advantage. Must have a continual improvement and risk mitigation focus and proactively improve the monitoring, efficiency, reliability, capacity and quality of all IT services under their managed perimeter. Guarantee functioning of the infrastructure/services in APAC, taking into account business requirements Responsible for having an operational up to date BCP / DR documented and tested.

Governance

Planning and completing designated projects from start to end, providing regular updates on task and project status and ensuring project deadlines are met on time. Responsible for the SLA section related to the tower: SLA definition, reporting, dashboards. Ensure the coordination and collaboration with Global Head of the relevant functional area. Ensure that the instructions and guidelines of the Group (esp. IT Security guidelines and Global ITI&P Governance) are respected and the architecture is validated. Responsible for controls to be run for as well as the closure of audit points related to the tower.

Customer/Supplier Relations/Auditors :

CIB divisions : Equities, Fixed Income & Structured Finance IS divisions: Wealth Management, BP2S, Investment Partner, Cardif IT Security, Auditors, Finance

External

Hardware / Software suppliers chosen by the Group Outsourcing vendors (potentially) External audits (private or regulators)

Key Results Areas:

Optimize the infrastructure and drive the tower strategy for APAC in line with Head Office strategy Guarantee functioning of the systems by having resilient infrastructure and escalation of problems, proper documentation, good procedures/controls and monitoring. Support comprehensive APAC Collaborative infrastructure / service monitoring strategy Track and proactively manage Incidents. Devise improvement strategies to reduce incidents. Track and proactively manage assets. Develop procedures and IT controls for the tower.

Contributing Responsibilities

ITIL, ITSM and Project Management skills. Must be a great communicator, teacher and influencer. Must be a keen learner and enthusiastic about technology. Ability to perform deep dive analysis of issues and be able to quickly resolve complex problems. Be service oriented, customer focused, positive, and committed and an enthusiastic team player with a flexible ‘can do’ attitude Relishes taking responsibility in a hands-on environment directly interfacing with people at all levels of the organization Be able to follow the company’s standards, processes, and procedures.

Essential Technical Knowledge/Skills :

Excellent knowledge and experience with following systems (must be with expert knowledge on following) : Veritas Enterprise Vault (must to have) Veritas Compliance and Discovery Accelerator (Must have) MERGE1 (Good to have) PowerShell Scripting (Good to have) MS Exchange, M365 (good to have) Strong knowledge of Project management.

Other Value-Added Competencies :

Knowledge of any other e-Comm archiving tool (e-discovery, Compliance & Discovery accelerator). Knowledge of MS-SQL Mature, independent, well organized with excellent communication skills (written, spoken, presentations) Exposed to multi-cultural environment (SG/ HK/JP/IN/FR/UK/US) and able to work as part of a Global team Quick thinker and good decision-maker Analytical, detail -oriented and self-motivated Tough mindset, able to work under pressure and extended hours

Technical & Behavioral Competencies

At least 8 years of experience in a complex IT infrastructure environment Experience in an investment banking-focus business Experience of large organizations (matrix with local & functional reporting lines) Fluency in English ITIL / CobiT trained and experience with ITSM tools

Specific Qualifications (if required)

Skills Referential

Behavioural Skills: (Please select up to 4 skills)

Ability to collaborate / Teamwork

Decision Making

Communication skills – oral & written

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Transversal Skills: (Please select up to 5 skills)

Ability to understand, explain and support change

Analytical Ability

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Education Level:

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Experience Level

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Other/Specific Qualifications (if required)

NA

Primary Location

:India

Job Type

:Standard / Permanent

Job

:INFORMATION TECHNOLOGYEducation Level:Bachelor Degree or equivalent (> = 3 years)Experience Level:At least 7 years

Schedule

:Full-time