Beyondburg Inc Hiring For Training/Customer Relationship Manager – Hospitality at Bengaluru, Karnataka, India Full Time

Role: Training/Customer Relationship Manager – Hospitality

Description: A Training Manager in the hospitality industry plays a pivotal role in ensuring that employees are well-equipped with the necessary skills and knowledge to provide exceptional service. Additionally, focusing on customer relationship management is essential for building strong customer loyalty and increasing revenue in the competitive hospitality sector. This role demands a blend of training expertise, strategic thinking, and customer-centricity to drive success.

Education: Bachelor’s or Master’s degree in Hospitality Management, Business Administration, or a related field.

Experience: 7+ years in managing training or other managerial roles in the hospitality segment. 

Proposed Salary: 60000 Rs/ Month 

Willingness to travel between all stores when required.

Key Responsibilities:

Training:

Training Development: Develop and manage training programs at all locations, ensuring consistency and quality in training delivery.

Training Needs Analysis: Identify training needs through assessments and feedback, adapting programs to meet evolving requirements. Conduct PKTs for all stores to identify training gaps. 

Training Plans: Create comprehensive training plans tailored to different roles within the organisation.

Content Development: Design and develop training content, including materials, manuals, and multimedia resources.

Training Delivery: Facilitate training sessions for employees, ensuring engagement and knowledge retention.

Departmental Trainers: Identify and develop departmental trainers to cascade training within specific areas.

Training Effectiveness: Measure training effectiveness through assessments, feedback, and performance metrics.

Process Improvement: Continuously enhance training programs based on feedback and changing industry trends.

Customer Relationship Management:

Customer Retention Plan: Develop and implement strategies to retain customers and encourage repeat business.

Loyalty Programs: Create and manage customer loyalty programs to reward and incentivize customer engagement.

Feedback Analysis: Analyse customer feedback to identify trends, areas for improvement, and opportunities for enhancing the customer experience.

Data Management: Maintain accurate customer records, ensuring data integrity and security.

Customer Segmentation: Segment customers based on preferences, behaviour, and demographics for targeted marketing efforts.

Marketing Inputs: Provide insights to marketing teams for developing effective campaigns and promotions.

Customer Communication: Design and execute customer outreach programs, including product updates, menu revisions, offers and personalised communications.

Customer Satisfaction: Monitor and enhance customer satisfaction levels through proactive measures

The following skillset is crucial for the proposed role:

Proficiency in Excel and Other MS Tools: Should be able to analyse data, identify patterns, track progress, and create reports. Proficiency in Excel and other Microsoft Office tools is essential for data analysis and reporting.

Good Presentation Skills: Training often involves presenting information to employees or stakeholders. Good presentation skills are necessary to deliver training content effectively, keeping participants engaged and informed.

Excellent Communication Skills – Written and Verbal: Clear and effective communication is vital for conveying training objectives, instructions, and feedback. Whether in written or verbal form, strong communication skills are essential for successful training management.

Marketing – The ideal candidate should possess experience collaborating with marketing strategies driven by data analysis, customer experiences, and feedback.