JD for Quality Analyst

Create scripts for new products
Listen in on incoming and outgoing calls to ensure excellent ability of Tele caller and effective productivity
Monitor operators product knowledge, ability to handle objections and call closure
Track performance of individual scripts and tele caller
Prepare quality reports for floor managers
Update procedures and scripts based on Students response
Demonstrated ability to create scripts
KRA

Identify and remedy defects within the product process
Recommend, implement and monitor preventative and corrective actions to ensure that quality standards are achieved
Compile and analyze statistical data
Ensure that students expectations are met during the calling process
Investigate Students complaints and issues