AVE-Promagne Business Solutions Hiring for Soft Skills & Leadership Trainer Job at Bengaluru Full Time

– Main responsibilities include identifying training needs of NHT and existing employees and accordingly scheduling and conducting Soft Skills training programs.

– Design on boarding session for new hires on Soft Skills.

– Design quality Soft Skills training programs for Up-skilling the CEC staff on Behavioral skills.

– Conduct periodic TNA to develop new training programs or modify and improve existing programs.

– Ensure ROI on training is measured and delivered.

– Ensure accuracy and effectiveness of training and real world application of training.

– Support OJT period by observing, measuring and monitoring learners as needed.

– Develop non-classroom communication and training materials for e.g. handouts etc.

– Monitor calls on Communication and Soft Skills.

– Provides continuous Coaching & Feedback to enhance agent performance.

– Listen to calls (recorded/side-by-side) on the Production floor

– Conduct voice coaching activities on the Production floor to improve or maintain Communication skills of the associates

– Develop action plans for the bottom quartile and ensure that they move up the learning

– Plan and Conduct Refresher on predetermined frequencies

– To perform job functions within predetermined KPIs/ performance standards.

Desired Candidate Profile –

– Should be Soft Skill trainer with 5-8 Years in Training preferably in Customer Contact Center/Call Center

– Must be able to present need analysis and share feedback with stakeholders

– Must have excellent presentation and communication skills

– Any certifications in soft skills like NLP, coaching would be an added advantage.