Key Responsibilities:

– Develop training materials and curriculum focused on quality assurance principles, methodologies, and tools.

– Deliver training sessions to employees at all levels, including new hires and existing staff, to ensure understanding and adherence to quality standards.

– Collaborate with Quality Assurance (QA) managers and department heads to identify training needs and develop targeted training programs to address areas for improvement.

– Conduct regular assessments and audits to evaluate the effectiveness of quality training programs and identify opportunities for enhancement.

– Provide one-on-one coaching and support to employees who require additional assistance in understanding and applying quality assurance processes.

– Stay updated on industry best practices, emerging trends, and regulatory requirements related to quality management, and incorporate relevant information into training materials and programs.

– Assist in the development and implementation of quality metrics and performance indicators to monitor and track quality improvement initiatives.

– Maintain accurate records of training activities, including attendance, participant feedback, and training outcomes, and prepare reports for management as needed.

Qualifications:

– Bachelor’s degree in Quality Management, Business Administration, or related Field.

– Proven experience working in quality assurance or quality control roles, with a strong understanding of quality management systems and methodologies.

– Previous experience in a training or teaching role, with demonstrated ability to design and deliver effective training programs.

– Excellent communication and interpersonal skills, with the ability to convey complex concepts in a clear and engaging manner.

– Strong analytical and problem-solving skills, with the ability to identify root causes of quality issues and recommend corrective actions.

– Familiarity with quality management tools and techniques, such as Six Sigma, Lean Manufacturing, Statistical Process Control (SPC), and Total Quality Management (TQM).

– Proficiency in using training development tools and technologies, such as learning management systems (LMS), multimedia authoring tools, and virtual classroom platforms.

– Ability to work independently and collaboratively in a fast-paced environment, with a strong commitment to continuous learning and professional development.