Arthan Looking for Director – Customer Success & Operations Full Time

Job Discription 

Eligibility Criteria :- Willing to work 6 days a week – 8-13 years of experience in teacher or customer management roles- A background at an education company/ institution in a learning/coaching/ teacher training- Based out of Gurgaon or South Delhi or relocatable to these areasMission: Lead Partner Success for 1000+ teachers and scale to 10,000+ teachers in the next 1 yearWhy does this role exist We are a learning platform and the most important asset of the company is our teachers. This role is about making the teachers at our platform successful. Hence, it is one of the most strategic roles in the company. The incumbent will report directly to the Co-Founders.Responsibilities :1) Lead a team of teacher success managers2) Measure and maintain Teacher NPS based on aligned goals3) Identify teacher training and development needs and address them4) Ensure teacher query resolution in a short turnaround time5) Create strategies for teacher engagement and motivation6) Suggest teacher product improvements and work with the tech teamKPIs :1) Teacher NPS2) Teacher Retention,

Job LocationDelhi
EducationNot Mentioned
SalaryNot Disclosed
IndustryManagement Consulting / Strategy
Functional AreaSBU Head / CEO / Director
EmploymentTypeFull-time