Company Description
Arista Networks pioneered software-driven, cognitive cloud networking for large-scale datacenter and campus environments. Arista’s award-winning platforms, ranging in Ethernet speeds from 10 to 400 gigabits per second, redefine scalability, agility and resilience. Arista has shipped more than 20 million cloud networking ports worldwide with CloudVision and EOS, an advanced network operating system. Committed to open standards, Arista is a founding member of the 25/50G consortium. Arista Networks products are available worldwide directly and through partners.
Going far beyond the standard call center or tiered support position, the Technical Solutions Engineer – TSE (Cloudvision/CVaaS) at Arista Networks Technical Assistance Center (TAC) is a top-level engineer and equivalent to a Tier 3 or Escalation Engineer in most support organizations. We believe that giving our customers direct access to top-level engineers streamlines the support process and leads to customer satisfaction.
Job Description
Our TSEs work together to support all of Arista’s products and the many network protocols and features focusing on Cloudvision Portal( CVP) and CVaaS. TSE will work directly with both the customer and (when needed) the software and hardware development teams. The Cloudvision/ CVaaS Products TSE team also performs all their own recreates in a dedicated lab environment.
Responsibilities
Qualifications
Required Product Knowledge and Technical Skills
Desired Skills
The ideal candidate possesses the ability to troubleshoot complex and dynamic customer environments while balancing the communications needs of each case. A strong analytical mind is required with the ability to triage effectively in order to function efficiently in this role. As we are continually releasing new features and products and thus a high aptitude for both learning and teaching is required.
Education
Minimum education is a BS in a technical field (CS/EE/ITP preferred). Industry certifications preferred. Prior TAC experience preferred.
Additional Information
All your information will be kept confidential according to EEO guidelines.
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