Role and responsibilities
 Responsible for guiding new Franchise Partners in Center Set Up.
 Creation of system ID’s/Payment Mapping/Order Process etc in collaboration with Finance Team.
 Set Up Zoom/Google Meet calls to review the Center Level progress
 Work closely with internal teams to extend timely support and resolve issues:
Coordinate with Business team to ensure smooth centre launch.
 Follow up for timely release of Franchise Agreement with COT
 Ensure EPMS has been updated with correct details and Fee Card.
 Coordinate with Respective stakeholders for EPMS training and with Academic Operations team for
timely partner and teacher training.
 Collect feedback for all the Process & Product trainings conducted and share with relevant
stakeholders/
 Facilitate the marketing launch plans by coordinating with the Brand team

 Ensure timely release of centre kits by coordinating with the Supply chain team.
 Assist the franchise partners in fee card finalization
 Conduct regular surveys, closely monitor the NPS score and take corrective action wherever
necessary.
 Handhold new franchise partners for a period of 6 months and ensure regular touchpoints as defined
to capture feedback and status (30-60-90 day settling in feedback)