ARA’s client is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO) and Infrastructure services globally through a combination of technology knowhow, domain, and process expertise. The accolades it has been garnering can be attributed to their undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of their esteemed customers. It has been recently felicitated by the Economic Times as the most distinguished digital company 2015. They have also been ranked 29 of 100 largest financial technology vendors by American Banker and BAI in the FinTech Forward Top 100 rankings.

The Role:

We are looking for a training specialist to help employees and trainers cultivate their skills and knowledge. The expectations of the role is not only to transfer knowledge and skill but also motivate and set examples to achieve high levels of excellence.

Key Responsibilities:

• Training of new hires on fundamental skills essential for entry level performance concepts of Capital Markets or Wealth Management and client specific training requirements
• Support business with need-based OJT Support – Coaching and Refresher Training
• Manage performance, development and adherence to organizational policies for trainees (levels 1-3)
• Training need assessment – parameter-based assessment for root cause analysis and action planning
• Content Development and implementation
• Working closely with internal and external stakeholders for implementation and evaluation of training projects
• Conduct employee engagement activities to maximize conversion
• Providing stakeholders with insights to business development and expansion
• Providing insights into automation capabilities
• Maintaining governance mechanisms that adhere to ISO Standards

Skills Required:

• Domain Knowledge (Capital Markets/Wealth Management) – Intermediate
• Soft Skills Domain – Advanced
• Language Enhancement Domain – Intermediate
• Culture Sensitization Domain – Intermediate
• Behavioral training – Intermediate/Advanced
• Evaluating others – Advanced
• Coaching & Feedback – Advanced
• Instructional Design – Intermediate
• Facilitations Skills – Advanced
• MS Office Skills – Advanced
• Flexibility, Integrity and Accountability – Advanced
• Governance and Reporting – Advanced

Qualifications & Experience:

• Certification in the Capital Markets/Wealth Management domain, Instructional design, Coaching, Transactional Analysis, Emotional Intelligence will be preferred.
• Min. 2-4 years’ experience in managing New Hire Training and Coaching for on US Capital Markets/Wealth Management player.