Role & responsibilities

Developing Training Strategy (30%)

1. Produce organization’s training strategy and plans to meet training and development needs and manage training delivery, measurement and follow-up as necessary. 2. Responsible for the conducting the need analysis for skills gaps at all levels of the operation team and development and delivery of suitable training interventions. 3. Establishing training roadmap and identifying programmes for people development for meeting business need for diverse work groups (leadership and operational team).

Training Operations (50%)

1. Assess relevant training needs for operation team including assessment methods and measurement systems at required frequency.

2. Design training courses and programs necessary to meet training needs.

3. Plan, roll out nominations, deliver training courses and assess effectiveness. Manage these activities internally or via external providers.

4. Identify, select and manage external training partners and accreditation bodies & agencies for TNI, content development, delivery and other specific requirement (certification/ HIPO development).

5. Introduce cutting edge and ragogy practices and use of multimedia applications in training.

6. Stay informed as to relevant skill and qualifications levels required by staff for effective performance and circulate requirements and relevant information to the organization as appropriate.

7. Liaise with product team, HR and other functions within organization.

8. Manage the trainer certification program and assessment of trainers through (TQS).

9. Custodian of training policy and ensure its proper implementation.

10. Create and manage a repository of all the training content include inductions (PROP/IND), refreshers (RTPs), capacity building (CBT) and other communication capsules send to the field via WCH, MORM etc.

MIS and reporting (20%)

1. Monitor and report on activities, costs, performance, etc, as required.

2. Review program feedback and determine opportunities for improvements.

3. Create learning reports & publish reports at the end of program delivery.

4. Capturing training mandates.