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Job Summary:
Provides product application support to clients via the telephone and/or Internet (e.g., instant message, email). Assesses nature of product or service issues and resolves support problems through independent judgment and advanced troubleshooting skills.
Essential Functions/Major Job Responsibilities:
Education:
Bachelor’s Degree (Preferred)
Work Experience:
0-2 years relevant work experience (Preferred)
Knowledge, Skills and Abilities:
Working Arrangements:
Core Competencies:
Client Service (internal and external)
Competency Description:
Values and delivers high quality, innovative service to all clients. Anticipates, meets and exceeds the needs and expectations of clients. Works together, building long-term client relationships and focuses efforts on delivering increased client value.
Proficiency Level – Proficient
Behavioral Indicators:
Responds to clients’ needs in a timely, professional, helpful and courteous manner; Strives to meet service standards in all circumstances; Develops and maintains positive relationships with clients.
Competency Description:
Demonstrates the underlying drive to ensure that quality is not compromised within the working environment. Includes the identification and maintenance of standards to meet the needs of the client.
Veradigm is proud to be an equal opportunity workplace dedicated to pursing and hiring a diverse and inclusive workforce.
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