ALLEN Digital Hiring for Sr Manager – Product Operations at New Delhi Full Time

About ALLEN:After dominating the offline market of ‘Tutoring’, Allen Careers has set out to build the next big thing to happen to ‘Education’. Allen Digital aims to build an EdTech platform to provide students with everything that a classroom cannot. Allen Digital was created as a strategic partnership between Allen Careers Institute and Bodhi Tree Systems to ensure tech enablement for millions of students. We are backed by some of the best names in – media, business, education, and technology. This is a start-up, which has a reputed team, strong investors, and a legacy. If building 0 to 1 excites you and you want to work with a team of proven leaders, please reach out to us.Responsibilities:1. Product Training:Develop and execute comprehensive onboarding programs for new teachers, administrators, and faculty members, ensuring a smooth transition to our product.Create and maintain Standard Operating Procedures (SOPs), usage guides, and training materials to facilitate efficient and effective product utilization.Coordinate training sessions for new feature launches and updates, enabling users to leverage the full capabilities of the product.Curate and manage a knowledge repository to empower users with self-service resources.2. Operationalization and Scaleup:Operationalization process, including scheduling student conversations for concept testing and managing User Acceptance Testing (UAT) procedures.Oversee content uploads and scalability efforts to ensure seamless adoption of the product across multiple centers.Collaborate with cross-functional teams to gather feedback from users and stakeholders, and prioritize feature requests for product improvement.Establish and maintain strong communication with center heads to ensure consistent adoption and utilization of the product.Prepare and present regular reports on adoption metrics and operational performance to senior management.3. Product Support:Develop and manage a responsive and effective product support system, serving as a central point of contact for all product-related queries.Provide triage and ticketing support for technical and functional issues, routing complex problems to the appropriate technical support teams.Identify and gather requirements for new features and improvements based on user feedback and support interactions.Coordinate with Customer Support to ensure a smooth transition for escalated issues, and initial triage for customer satisfaction.Oversee app store operations and support, including updates, reviews, and customer interactions.4. Leadership and Strategy:Drive strategic initiatives to enhance the product operations function, streamline processes, and optimize resource allocation.Collaborate with Product Management, Engineering, and other cross-functional teams to align product operations efforts with the overall product strategy.Requirements:5+ years of experience in a fast-paced and dynamic environment.Edtech exposure is a plusStrong understanding of products, technology, and industry trends.Excellent communication and interpersonal skills.Analytical mindset with the ability to use data to drive decision-making.Proficiency in project management and process optimization.