Required Female candidates only

Immediate joining or 15 days notice period can consider

• Batch training for the new employees in the contact center
• Conduct refresher sessions for the sales & service calling team
• Calls audit & do the analysis to check the quality of the contact center
• Weekly monthly dashboard published for various campaigns to gaze the performance
• Coordinating with all the business units for Learning management system
• Develop content for the training as per the latest trend of the market
• Feedback sessions on audits for the contact center agents for the performance improvement
• Be a part of calibration sessions to reduce the variance
• Sharing process gaps for the process improvement and standardization
• Attend meetings with the various BUs on the assigned tasks
• Assist in employee engagement activities
• Coordinate with departments Head and LMS team
• Development of content as per the requirement

Required Candidate profile:-

• Good Communication skill and Writing skills
• Proficiency in defect analysis and excel skills
• Minimum Graduate

Address- Alankit Limited|Alankit House|4E/2 Jhandewalan Extension|New Delhi – 110055, INDIA

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