Roles and Responsibilities

• Minimum 5 years of work experience in a voice program. Should have worked in premium
  contact center background
• Minimum 1 year of experience as a Team leader in an International BPO
• Graduate (from any educational field under 10+2+3 format).
• Thorough understanding of Operations Metric, People Practices (score calculation, parameters, ratings, Attrition
• Customer service oriented. Should have prior knowledge of customer care processes and techniques. Proficient in MS Office Excel, Word and PowerPoint and possess knowledge of Greenbelt, Lean, Scheduling etc.

Desired Candidate Profile

Immediate to 30 days

Perks and Benefits