Primary Purpose

The role holder is responsible for servicing clients for admissions strategies, application management, shortlisting, visa, scholarship for application documents for various countries.

Major accountabilities of position

Provides high quality customer service by:

• Accurate assessment of student applications to determine suitability for the chosen program.

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Meeting regional enrollment targets, by processing applications on time, conversion activities etc.

• Systematically and proactively collecting application documents and acknowledging receipt.
• Ensuring high quality data is inputted onto the student information system to enable strong follow-up of applications at all stages of the student journey
• Following up on any applications that are incomplete by email and/or telephone.
• Ensuring that applications are processed within the agreed Service Level Agreement (SLA) period and agents are provided with relevant and comprehensive information in a timely manner.

Team Management and Work Management:

• Editing/rewriting application drafts (essays/SOPs, reference letters, resumes, scholarship essays etc) in order to create impressive applications highlighting the strengths and personality of the clients.
• Ensuring that the clients’ applications are completed as per the timelines (as per the fixed revert time) and working on about 10-12 documents, daily
• Establishing good rapport with Point of Contact (POC), Editorial Coordinator and Counsellors.

Adheres to the standard operating procedures of editing

• Ensures quality standards and processes are met
• Ensures operational/service delivery
• Follows the First-In-First Out method (FIFO) for sending edited drafts
• Works as per internal timelines and university deadlines
• Keeps POC and Editorial Coordinator in the loop for all email interactions
• Maintains document excel sheet on a daily basis

Contributes to team activities

• Assists in fire fighting or taking up extra documents during a crisis
• Contributes to content development activities that may arise (e.g. creating training material)
• Helps in internal trainings/ presentations, if required

Work relations

Reports to > > > Resource Manager > > > Director

Interacts for operations/editorial related issues with POC, Editorial Coordinator and Counsellors.

Key success factors

• Quality of work
• Number of documents/ cases
• Turnaround time
• Process adherence

Skills

Technical Skills:

• Good understanding of the study abroad and application process
• Knowledge about education sector and universities abroad

Professional Success Skills:

• An excellent command over English, especially written
• Exceptional ability to write creatively
• Experience of copy editing, critiquing, proof reading and formatting of documents
• Good business communication etiquette
• Ability to coordinate and collaborate effectively with cross-functional teams
• Ability to manage competing and stringent deadlines
• Ability to plan and prioritize work
• Ability to work on MS Office and the Internet (should be able to do internet research, if required, for university/ course requirements)
• Highly self-motivated, timeline-driven and a team player
• Ability to handle large volumes of work and pressure situations during peak season

Application Deadline: 10/02/2022

Expected Start Date: 01/02/2022

Job Types: Full-time, Regular / Permanent, Internship

Salary: ₹20,947.00 – ₹35,154.00 per month

Benefits:

• Cell phone reimbursement
• Life insurance
• Paid sick time

Schedule:

• Day shift
• Fixed shift

Supplemental Pay:

• Commission pay
• Performance bonus
• Yearly bonus

Work Remotely:

• No