• Job Purpose

The purpose is to provide essential support and assistance to front-line sales and marketing team and ensure seamless and positive customer experience . By working collaboratively with front-line team and other departments contribute to overall success and effectiveness of organizations customer service efforts.

• Key Result Areas/Accountabilities:

Key Result Areas/Accountabilities

• KRA – 1
• Strategic stock planning, support, and efficient issuance of Delivery Orders.
• Collaborate with Area Sales Managers (ASMs) for daily Delivery Order planning.
• Ensure seamless coordination with depots for streamlined operations.
• KRA – 2
• Daily liaison with Zonal sales and Commercial teams.
• Share sales plans with respective depots for effective implementation.
• KRA – 3
• Resolve customer queries through effective coordination with marketing and commercial teams.
• Manage and conclude receipt entries promptly.
• KRA – 4
• Handle customer pricing, particularly LME bookings.
• Coordinate with the Risk team, input LME booking details into the system, and communicate the information to customers.
• KRA – 5
• Address customer issues promptly and provide timely responses.
• Clarify queries regarding price, product availability, and dispatches in collaboration with accounts, logistics, and the plant team.
• KRA – 6
• Monitor and plan dispatch activities.
• Daily follow-up with the warehouse logistics team to address pending Delivery Orders.
• Keep customers informed about the status of their orders.