Department: Customer Delivery

Employment Type: Permanent – Full Time

Location: Mumbai

Description

Calypso Technology and Axiom SL have merged to form a new company, Adenza.



Division Overview

Customer Services is an integral part of Adenza’s growth and success. This division’s mission is to continuously enhance the Adenza Customer experience in how they consume the Adenza software and services, using a strategic customer-centric approach focused on driving customer adoption and retention. Thus, successfully differentiating Adenza from our competition and contributing to the net growth of our business while offering intense and excellent career development opportunities.

Team And Role Overview

The Director, Program Management of Customer Delivery is responsible for contributing to the business growth of the company by managing an expanding services business and the associated teams. This is also with respect to both increased new services and education bookings through the timely, effective delivery of services contracts resulting in a profitable services business and satisfied customers across both the Capital Markets (Calypso) and Regulatory Solutions (AxiomSL) product lines.

Responsibilities

• Ensure the project and associated business case are scoped, initiated, and approved according to required procedures
• Ensure the project is planned in a manner that delivers to the required cost and quality and within the agreed scope, including appropriate milestone definition, work breakdown structure, dependencies, and assumptions
• Ensure the project is resourced appropriately
• Analyze and identify possible risks and issues that could impact delivery and either resolve them or escalate them as appropriate
• Ensure relevant and appropriate analysis, management information, and reporting are provided
• Ensure requirements, plans, risks, issues, actions, costs, schedules, benefits, and other related project artifacts are documented and tracked
• Chairing appropriate governance meetings and ensuring outputs and artifacts are produced and distributed
• Utilize the relevant governance bodies/steering committees for the purpose they are established
• Ensure project stakeholder awareness, engagement, and communication
• Ensure the project ends according to the agreed financial plan
• Manage project team members consistent with our management principles
• Ensure the project closes according to the required procedures including post-implementation reviews

Skills And Requirements

• Proficient in both PMI and Agile methodologies: CSM and PMP are required
• 10-12 years of relevant experience working in Financial Services is required
• US Regulatory Reporting exposure is preferred
• Experience in SharePoint, Project Plan/Publisher, MS Project, Excel, and PowerPoint
• Experience in working with JIRA/Confluence preferred
• Demonstrate experience in governing or supporting projects to successful conclusions
• Experience in the refinement, deployment, and general usage of standard governance methods
• Experience in developing, analyzing, and tracking financial business cases
• Proven ability to assess and mitigate project risks and dependencies effectively and accurately
• Experience in effectively communicating with and positively influencing project stakeholders. and team members. Excellent verbal and written communication skills
• Ability to multi-task and the ability to quickly transition as priorities change to meet demands
• Able to travel and work at client locations at least 25% of the time

More About Us

Our Office:

Adenza Mumbai is located on the 2nd floor of the Ackruti Center Point building. We’re very close to Chhatrapati Shivaji Maharaj International Airport, and Five Star hotels. We have excellent transport links nearby, including Andheri Metro and railway station. Many restaurants are just opposite our building. We have two large offices with a modern cafeteria with a coffee vending machine, coffee/tea/snacks are always available games as well.

Why Apply:

Adenza’s mission to pioneer innovative technology offering efficient, accessible, transparent, fully integrated solutions is only achievable due to our outstanding workforce. The fusion of deep technical knowledge with the element of human passion, understanding, and energy is what makes Adenza’s employees exceptional. At Adenza, we offer great opportunities to collaborate on challenging and relevant issues in financial services and technology. As we continue our exciting growth trajectory, we recognize how important investing in the best talent across the globe is. Are you self-driven, innovative, execution-focused, and customer-centric? If yes, we want to invest in you.

Adenza is an equal opportunity employer (EOE). We are dedicated to building and supporting a culture of diverse perspectives and talents as well as inclusivity to support individual growth and superior business results.