Adecco Group

Job Description

Adecco is hiring for biggest Nationalised Bank

Details are as follows –

Job Description (JD)

Qualification: Graduate

Job Description:

1.Exposure to ILT & Online training

2.Minimum experience of 4+years

3.Exposure in the Customer Service process

4.Ability to travel without any hesitation

5.Preferably Male candidate

6.Ready to work on festivals /holidays & Sundays. You will get one weekly off.

7.Work timings would be 9 AM to 7 PM

8.Ability to change and adapt as per situation

Benefits: Traveling allowance + Mobile allowance

Basic criteria:

Should have team handling experience

Presentable

Good communication skills

Analytical skills

Excellent MS Office skills

Work Profile:

1.To train the CS users of different process for credit cards

2.Should be ready to give outdoor training as well as it includes 80% of Site training.

3.Person will be responsible to classroom as well as on job training to the CS executive

Roles & Responsibilities:

Responsible for New Hiring candidates training in the term of product knowledge customer handling grooming and system skills.

Responsible for identifying training needs from different departments by meeting the stake holders and using reports.

Plan training interventions for the Customer Services team based on Training Need Identification.

Prepare and communicate the training calendar on regular basis and ensure all the training activities are delivered as per the training calendar.

Review daily file and share the observations with all stakeholders

Plan and execute the New Employee Induction program

Prepare and maintain reports on monthly basis to track the efficacy of training imparted

Supporting the effective on-boarding product training for existing credit card Customer services users by creating effective training modules.

Travelling entire location & coordination.

Act as a Subject Matter Expert for projects and initiatives within the department and Company.

If interested please send CV and below details to [email protected] and call on 9890451769

Present location –

Total Experience in Training –

Preferred Location –

Are you comfertable for On the job training for sales People –

Are you ready on adecco payroll –

Current Salary –

Expected Salary –

Specialization:
Teaching
Role:
Trainer
Industry:
Banking

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