Skill required: Domestic Language – English

Designation: Management Level – New Associate

Job Location: Mumbai

Qualifications: Any Graduation

Years of Experience: 0 to 1 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

  

What would you do?

As an Agent, you are responsible to

• Review content- user profiles, videos, texts, images etc

• Investigate and apply client policies

• Escalate and/or resolve the issue that is reported by users or flagged by the system
Note- The reported content could be sensitive or of graphic nature

You will be aligned with our Business Process Delivery and help us supervise the day-to-day operational and administrative activities, ensuring all processes are followed/executed and deadlines are met.
You will be a part of Domestic Language team which has a strong knowledge of cultural context in the transactions handling and is proficient in English and Hindi. Being fluent in reading and writing in a regional language would be an added benefit (Hindi, Tamil, Bengali or Urdu).
You will be working on reviewing content in English where the team focuses on reviewing photos, videos, and text-based content and make judgments as to whether reviewed content is in violation of our client’s terms of services. They review content that may be sensitive in nature and ensure every piece of content in violation of the client’s terms of services is accurately identified and flagged for action in a timely manner.

What are we looking for?

The following skills are required to perform this role-

• Strong coping, emotional resilience, and stress-management skills

• Ability to perform duties objectively, devoid of inherent biases or personal beliefs, in the best
interest of client policies

• Strong attention to detail

• Comfort synthesizing and analyzing information from multiple streams

• Strong critical thinking and decision-making skills

• Basic internet research skills

• Good comprehension, communication (verbal, written) skills is required to interpret content

Additional skills-

• Be a team player and value cohesiveness

• Be flexible to cater to changing business needs in a fast-paced environment

• Be aware of social trends, political situations, current affairs etc.

• Ability to perform under pressure

• Ability to work well in a team

• Adaptable and flexible

• Written & Verbal Communication

Roles and Responsibilities

Your role requires following responsibilities –

• Review, classify and/or remove content according to client guidelines, using specific tools and
channels

• Understand and make decisions/take actions as per client policies and guidelines

• Stay up to date with any changes on policies/process

• Investigate, resolve, and relay complex content issues to the broader Trust and Safety team

• Identify improvement opportunities in workflow and suggest solutions to improve quality and
overall efficiency of the process

• Participate in continuous training programs and workgroup discussions for optimal
development in the role

• Engage in conversation around socially sensitive topics with the purpose of keeping our
communities safe

• Engage in the well being activities

• Meet desired efficiency established by business

• In this role you are required to solve routine problems, largely through precedent and referral to general guidelines

• Your primary interaction is within your own team and your direct supervisor

• In this role you will be given detailed instructions on all tasks

• The decisions that you make impact your own work and are closely supervised

• You will be an individual contributor as a part of a team with a predetermined, narrow scope of work

• Please note that this role may require you to work in rotational shifts