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Professor
1Point1 Hiring for Collections & Insurance Trainer Job at Mumbai Full Time
Job Description
Responsibilities
- Basic process metrics management like Throughput, FAP, C-SAT scores, Call quality scores, Product test scores etc as defined for his level.
- Agent level feedback for quality and product Reporting basic escalation to supervisor.
- Proficient computer skills, Microsoft Office Suite (Word, PowerPoint,Outlook, and Excel), and instructional software
- Good interpersonal skills and communication with all levels of management Organized and able to create multiple timelines, budgets, and schedules Able to multitask, prioritize, and manage time efficiently
- Excellent leadership, team building, and management skills
- Encouraging to team and staff, able to mentor and lead Excellent verbal and written communication skills Able to analyze problems and strategize for better solutions
- Process and product awareness Industry and domain knowledge Team Handling/Interpersonal Skills Customers centricity
