Patient Care Counsellor

To achieve monthly patient enrolment targets that are communicated from time to time

To visit designated hospital every day and meet / greet Doctor and generate patient leads

To give presentations to patients on DayToDay Health app and resolve all enrolment queries

To enter patient leads generated from the field and to fill the activities carried out in the daily field reposting sheet – Google doc tracker / CRM

To project an appropriate image of the company in the designated Hospital and Patients

To inform all activities happening in the hospital such as competitor activities and market feedback to Patient Care Manager

To take Sales Head and Patient Care Manager to all A class doctors and hospital stakeholders for relationship building routinely.

Any other work as assigned by the superior from time to time To generate patient leads on own

Involve with Marketing Team of Hospital and present DayToDay applications information to patients and doctors

Work with DayToDay Health marketing team to support hospital with co branded Standees, Videos, Flyers, etc. to improve patient enrolments

To follow up with past patient leads on phone for conversions and enrolments

Requirements

Who fits the role?

1 – 5 years of Experience in Hospital as Patient Counsellor / Coordinator

What matters most?

Very Good Communication Skills – Hindi & English Previous patient Enrolment Experience

What’s nice to have?

Preferably Females working under the Counselling roles in Hospitals.

Education/Training

Preferably from Medical Background BDS, Hospital Management Courses, Patient Counselling Certifications, Hospital Sales Experience

Benefits

Who we are Launched in 2018, DayToDay Health began as an MIT Startup and is now part of Babylon Health. We focus on secondary care – specifically acute, post-surgical, and out of hospital care. We are the first company to provide end-to-end acute care services globally. We address two critical challenges in healthcare: accessibility and clinical outcomes. For accessibility, we are delivering well-researched, digitally enabled patient protocols and pathways to patients and families across the globe. Via patients’ phones, they have access to holistic care through virtual services, tackling issues of care continuity, patientcentricity, and convenience – many patients have to travel to different cities to get treated. We are the only support they have pre and post their procedures in their own cities. To improve clinical outcomes, we are bridging the communication gap between clinicians and patients across the care spectrum. Managing patient care adequately across their entire journey remains a challenge – 80% of the clinicians’ instructions are lost immediately when a patient leaves the hospital. Of what the patients do remember, 50% is misremembered, causing further anxiety, confusion, and longer recovery. We enable clinicians to engage patients throughout the care journey until complete recovery.