Roles and Responsibilities

• 2-4 years of prior process training or teaching experience in a back office/voice type of project/company process.
• 1-3 years of formal customer service and call centre training experience (Customer service experience for Voice and Back-office and or social media operation activities is strongly preferred)
• Experience in call center environment is a must.
• Experience on TNI identification, seamless routing of TNIs to quality team to ensure betterment of the process through feedback and coaching techniques, Quality tools on Lean, Kaizen and Six Sigma.
• Generation of training reports and projecting them in a fashion accepted by internal management and clients.

Interested candidate can send in CV

Monish – [email protected], 9600103260.

Ramya – [email protected] 8939703058