Roles and Responsibilities

Greetings from Tech Mahindra!!!

Job Responsibilities-

• Ensure successful execution of training needs
• Measure program training effectiveness
• Responsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate.
• Send reports/MIS to the Operations team on the progress/pending status of activities
• Review content at regular intervals to ensure all updates are incorporated
• Participate in Internal & External Calibrations
• Manage Knowledge Check for New Hires & Production Staff
• Should be aware about terminologies like TNI, TNA, BQM, Throughput etc.

Knowledge, Skills and abilities-

• Very Strong written and verbal communication skills (English)
• Customer/ Client Handling Skills
• Experience in any product/process/soft skill/up-skilling training
• Open to Work in 24X7, 6 days working Rotational

Desired Candidate Profile

Desired Candidate Profile-

• Graduate (Any)
• Overall 3 Years experience in BPO.
• Min 2 years experience as a Process Trainer from (Chat / Blended process).
• Strong understanding of and experience in product training in domestic BPO domain

• Looking for immediate joiner

Email – [email protected]