DepartmentOperations

LevelExperienced (Individual Contributor)

LocationIndia – Bangalore

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud. Browse our Operations team openings to see how you can make an impact with us.

Job Description:
Participate in curriculum design, creation of decks and other educational materials, and execution of live trainings

Establish rapport and deliver dynamic and effective training sessions for a diverse audience

Update educational materials to factor in new processes, guidelines, features, and other seller education cascades

Monitor performance of sellers as part of assigned seller education curriculum

Identify and assess seller education needs to determine gaps for further improvement on content, channels, and execution of learning initiatives

Explore innovative learning approaches in order to further enhance training experience

Represent Shopee in external speaking events as needed

Requirements:
Bachelor’s degree in any course with excellent academic background

2-4 years of relevant work experience

Excellent verbal and written communication skills in English

Excellent presentation and interpersonal skills

Excellent comprehension skills

Proficient in MS Office and Google Suite tools for presentations and educational materials

Good understanding of effective teaching methodology and tools

Experience with educational material and teaching technologies preferred

Good and reliable team player who enjoys a fast-paced environment