QS is a global leader in higher education services. We are the data analytics, performance insight provider and intelligence partner supporting university excellence across the world. Our student recruitment and enrolment solutions enable universities and business schools to connect with talented individuals that are seeking to further their academic progress and career development. Our portfolio of professional services includes consultancy, student mobility and academic partnerships management, and branding solutions.

We publish highly visible and influential rankings of international universities, including the QS World University Rankings® which reaches a global audience of hundreds of millions of people. QS keeps growing organically, through acquisition and by recruiting top talent across key regions.

In November 2021 QS acquired StudentApply, a digital ed-tech platform which connects students from all around world with global universities and simplifies the college and university application process. In launching this new division, QS now provides dedicated end-to-end enrolment support for students, education counsellors, and university partners through a team of expert QS student enrolment managers. Our aim is to provide the best possible guidance, tools and support for students working directly with a QS Counsellor, through our authorized educational agency partners, college counsellors, and other recruitment partners within the region. Our goal is to provide an exceptional experience and help students and recruitment partners find the best possible options for their international education journey.

The Role:
The Director of Global Admissions is responsible for managing the admissions function of QS StudentApply and ensuring large volumes of applications from multiple sources and countries are submitted promptly and correctly to our global portfolio of university partners. The incumbent will manage, train, and mentor a diverse team of admissions managers based in Latin America, Africa, South Asia, CIS, and SEA.

The Director of Global Admissions reports directly to the Managing Partner.

Key responsibilities include:
Vision & Strategy:
Build, implement and maintain robust and efficient operational and delivery workflows at scale, ensuring large volumes of applications are processed in a timely and efficient way

Train and support a diverse team of admissions managers located around the world

Build a knowledge database of application methods, university admissions contacts, and procedures for multiple universities from all over the world

Service Delivery:
Oversee the design, implementation and performance of admissions focused services in close collaboration with the wider QS StudentApply management team

Line manage Regional Admission managers in Latin America, Africa, South Asia, CIS, and SEA

Collaborate with internal stakeholders to identify, prioritise and implement new data systems and analytical needs of the business

Advise on best practice processes relating to but not limited to admissions services

Liaise with University partners about admissions processes and requirements and escalate individual student cases when required

Work with the finance team on billing and collecting enrolment fees

Continuous Improvement:
Contribute to continuous operational improvement initiatives across QS StudentApply

Provide frequent analysis and insights to the business for operational improvement and ways to optimise Student Success outcomes such as enrolment or retention.

Admissions Improvement:
Share feedback and recommendations to enable QS StudentApply to improve its processes, technology and workflows

What’s in it for me?

Opportunity to establish and execute a vision for the delivery of best-in-class global admissions for one of the largest education companies in the world

Opportunity to be a member of the global management team at QS StudentApply, collaborating with other senior leaders on initiatives as required

Opportunity to play a key role in the transformation of an exciting and growing business

Opportunity to earn above a base salary through the Company bonus scheme

The ideal candidate will have:
Demonstrated knowledge and experience

Demonstrated leadership experience, effectively managing and delivering a global admissions service at scale

Previous experience working within a cross-functional team in the areas of domestic or international student recruitment.

Demonstrated experience in reporting, with an understanding of data analytics

Experience in establishing and articulating a vision, setting goals, developing and executing strategies, tracking and measuring results.

Experience of managing budgets up to the level of P&L holder.

Experience working in admissions within the higher education or education management industry admissions is essential.

Technical skills and qualifications

Bachelor’s degree in a relevant subject (postgraduate qualification preferred), or equivalent experience.

Experience building commercial models and costing operations.

Experience in global university admissions application systems.

Behavioural competencies

Strong organisation and project management skills.

Demonstrated team leadership ability.

Ability to understand critical issues and bring appropriate resolution to complex issues.

Ability to gather and document quality business requirements.

Excellent presentation and communication skills, verbal and written.

A few things that make QS a great place to work include:
Competitive package.

Flexible working arrangements, including the option of working-from-home.

Vibrant social environment and multicultural, multinational culture, strong team spirit.

Focus on welfare – global wellness team, Calm app, EAP and mental health first aiders, diversity and inclusion initiatives.

Strong recognition and reward programs – peer recognition platform, quarterly and annual awards, annual bonus scheme.

Support for volunteering