Greetings Candidates !

Telus International is hiring for Learning & Development Specialist –

What is this role?

The Learning and Development – General Learning Specialist will be responsible for providing internal training to Frontline & Middle Management team members related to the internal Learning programs and other L&D initiatives to both operation and support staff employees and supporting administrative training tasks.

Main Responsibilities:

Providing internal training to Frontline & Middle Management team members for the different

TELUS international programs, support the planning, promotion and logistics of courses that will be provided internally according to the department’s guidelines, provide training to the support staff and Operation, support the L&D Manager with the preparation and follow-up of internal

and/or external training programs, as well as the administrative tasks of reporting and

documentation related to any type of training, either internal or external. The L&D facilitator will also be responsible to provide support to the Educational Programs and coordinate any

activities related to them if needed.

Tie-up/liaison with external training providers for ongoing or upcoming training initiatives.

Skills:

• Leadership
• Emotional intelligence and professional maturity
• Effective communication skills
• Adaptability to change
• Creativity and innovation
• Excellent interpersonal relationships
• Analytical, problem-solving and decision-making skills
• Strong sense of urgency and commitment
• Proven proactivity
• Vendor Management
• GSuite /MS Office – Advanced
• Training material development – Desirable

Studies & Experience:

Mandatory:

Minimum of 4-5 years overall work experience

Minimum of 3 years of work experience as a Training Facilitator

Schedule flexibility

Experience in delivering Soft Skills Training

Graduate in any discipline

Desirable

Graduated in the careers of: any discipline

Experience in delivering Training to Middle-Management

Training experience with IT Services or BPO

Graduation or Post Graduation in IT Domain will be an added advantage

Interested candidates can mail their Cv – [email protected]

Thanks & Regards,

Prabhjot