Under general direction, provides counselling in the areas of admissions, academics, student services, program selection and career planning related counselling.

Duties & Responsibilities:

• Handling counselling via multiple channels including telephone calls, chats, emails and social. In addition, assist in the conversion process of leads generated from different sources to prospective admission seekers for the courses offered by the University.

• Provide comprehensive counselling to the prospect

• Working with telephony and CRM systems

• Assisting candidates to fill up the online admission form

• Any other work / responsibility as assigned by the Reporting Manager from time to time

Experience
1 to 2 years of work experience in the relevant field.

Previous experience working as a counsellor in an education institute preferred

Location: Delhi – Lajwanti Garden

Skills & Abilities

• Good English language ability

• Good English Communication Skills

• Ability to speak clearly and articulately.
• Ability to manage complaint calls with a calm disposition.
• Some amount of knowledge of call center systems such as telephony systems, CRM Databases and computer.
• Willingness to learn and understand all the products and services offered by the organization.

Job Types: Full-time, Fresher

Salary: ₹10,000.00 – ₹15,000.00 per month

Schedule:

• Morning shift

Experience:

• total work: 1 year (Preferred)

Work Remotely:

• No