Position Title: Counselor

Reports to: Center Manager
Collaborates with: Trainers within the assigned centers, Sales Officer& Regional Placement Managers

Key Areas of Responsibility
– Responsible for meeting with and converting walk-ins and leads to registered students
– Understand and articulately present information on training courses and maintain relationship with students and their partners
– Follow-up with students for training and interviews attendance
– Collect student fees, issue cash receipts and hand over cash to the Center Manager

Job Description
– Handle student walk-in inquiries and provide course information to students
– Handle and follow-up with all leads assigned by the HO Counsellor and counsel them to visit the center
– Regularly sync with the Trainer on high level course content and common student questions in order to be more independent in the enrollment process.
– Guide students through the admission and enrollment process
– Conductinitial student assessments(ELAT) and share test results with the Center Manager
– Maintain relationship with student’s parentsto ensure placement and successful course completion
– Collect the fees from the students, issue online cash receipts and hand over the cash to the Center Managers on a daily basis
– Follow-up with students & parents on student absenteeism and interview attendance
– Update records in internal software [Blueshift] and ensure the information accuracy
– Update software on receiving the training material at the Center
– Work with MIS and maintain there all activities and stock Competencies
– Excellent communication skills
– Strong verbal selling skills
– Highly organized and fast data entry
– Language skills: local language and English

Performance Measurement
– Walk-in to Registration ratio (minimum 40%)
– Collections of student fees and issuing cash receipt
– Accuracy of data entered on internal software
– Reviewed every week by Center Manager
– Following the enrollment SOP Reporting
– Receive registration money against each registered student from the SO
– Generate RAP receipt against each registered student and email it to the SO
– Enter daily all walk-in students, follow up calls as assigned by the HO Counsellor, registrations and collected fees to Center Manager on the MIS system
– Hand over collected fees to Center Manager daily
– Report daily all walk-in students, follow up calls as assigned by the HO Counsellor, registrations and collected fees to Center Manager

Meeting Structure

– Participant: Weekly operational center meeting
– Participant: Monthly Center Business Review meeting

Background Requirement
– Completes 12th class / Fresh Graduates
– Preferred: at least a 6months experience in student counseling / telesales / customer care

Career Growth Opportunities
– Trainer
– Center Manager

Job Types: Full-time, Regular / Permanent

Salary: ₹20,000.00 – ₹30,000.00 per month

Benefits:

• Health insurance
• Leave encashment
• Paid sick time
• Paid time off

Schedule:

• Day shift

Supplemental Pay:

• Performance bonus

Application Question(s):

• Current CTC / Salary (Per Month)
• Expected CTC / Salary (Per Month)
• Notice Period / Within how many days you can join?

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• total work: 1 year (Preferred)