Academic Associate Job at Velachery, Tamil Nadu, India Full Time NEW

Company Description

Vedantu is a live online learning platform that connects students with India’s top teachers through interactive classes. Leveraging its advanced learning platform, Vedantu ensures students get instant doubt resolution, participate in engaging quizzes, and experience personalized learning. With a focus on making learning enjoyable, Vedantu helps students achieve exceptional results. The platform is designed to deliver accessible, quality education through innovative teaching methods, empowering learners across the nation.

Role Overview

The Academic Associate will be responsible for executing the day-to-day academic operations at the coaching centre. This includes handling student onboarding, ensuring smooth in-session and test experiences, maintaining communication with students and parents, and executing inventory-related tasks. The role is key in providing an efficient learning environment and ensuring high-quality standards for academic sessions.

Key Responsibilities:

1. Student Onboarding (50%)

– Enrollment & Verification (20%): Ensure zero refund cases due to verification failures. Verify and process student enrollments accurately.

 – Inventory Distribution (10%): Oversee the distribution of academic materials and ensure the timely availability of resources.

 – KYC (10%): Ensure that all student data, including KYC details, is properly collected and recorded, with zero gaps between enrollment and verification.

2.Student Experience (40%)

– In-Session Experience (10%): Ensure that all sessions are conducted as per schedule, with a focus on classroom readiness and addressing any timely issues.

 – Test Experience (10%): Maintain a high quality of test execution, ensuring that exams are conducted smoothly, and invigilation/classroom planning are up to the mark.

 – Helpdesk Support (10%): Provide timely assistance to students with any academic or operational queries, maintaining a good quality control score.

 – Parent Communication (15%): Keep parents informed of their child’s academic progress and attendance, including absence-related communications.

 – Student Communication (15%): Ensure timely and clear communication with students regarding sessions, tests, and any other requirements.

3. Communication (10%)

– Timely Communication: Ensure that all communication with students and stakeholders regarding sessions, tests, tickets, and other requirements is timely and clear.

Key Expectations:

– Regional language (TAMIL) mandatory

-Ensure zero refund due to verification failures.

 – Achieve 95% student deliverables and Face ID registration accuracy for the month.

 – Maintain zero gaps between enrollment and KYC processes.

 – Achieve 100% in-session execution in terms of planned versus conducted sessions.

 – Conduct tests and invigilations with 100% accuracy and on-time result generation.

 – Maintain excellent communication standards with both students and their respective stakeholders, including parents and teachers.

 – Be proactive in addressing and reporting any classroom or session-related issues.

Required Skills & Qualifications:

– Regional language (TAMIL) mandatory

-Bachelor’s degree in any field.

 – Previous experience in academic operations, preferably in a coaching centre or educational environment.

 – Strong communication and interpersonal skills.

 – Ability to handle multiple tasks simultaneously and meet deadlines.

 – Basic knowledge of academics, & google Sheets

 – Strong attention to detail and commitment to quality.